Dexter Demaisip

DEXTER J. DEMAISIP To obtain a position that promotes aesthetics, functionality and strength. Experience 21 years Subject Matter Expert (Role) Past Cognizant Technologies Past Education Country: Gender Age Home phone Cellphone Email Address Technical Support Senior Assistant DELL International Services Inc University of Santo Tomas Bachelor of Science in Architecture (1997) Philippines Male 42 yrs. old (- (--35 Saragosa St. Phase 5 Vista Verde Executive Village Cainta, Rizal, 1900, Manila, Philippines Experience Nov 2012 – Dec 2017 (5 years 1 month) Subject Matter Expert (Role) Jan 2010 – Oct 2013 (3 years ) Technical Support Senior Assistant Cognizant Technologies | Mckinley Hils, BGC, Taguig City • Used SQL to manage back office applications and troubleshoot database issues •With exceptional interpersonal skills and attention to customer service. •Highly motivated with a positive attitude and demonstrated leadership skills. •Troubleshot, diagnosed and identified failing/failed components through use of testing procedures, instruments, diagnostic software and deductive method. •Worked on designated Level2 tickets according to Knowledge base. •Identified, researched, and resolved escalated technical problems and provides support to service providers. Provides updates via email, chat or phone call to stakeholders. •Performed extensive research on problems escalated by Level 1 analysts, “review cases” properly prior to escalating to IRT or Level3. •Reviewed all resolutions to determine which should be added to the problem management system knowledge and proposed additional knowledge articles and topics for the benefit of RTSCC. •Developed and provided expert technical training, technical coaching, and mentoring to other analysts. •Provided accurate and creative solutions to customer problems to ensure customer productivity. •Acquired and maintained in-depth knowledge of relevant hardware and software used throughout the company. •Participated in team projects that enhance the quality and efficiency of support. •Assume Lead responsibilities when there was no Lead in shift. DELL International Services Inc Supported SMB clients in troubleshooting hardware issues with their DELL computer. Diagnosed hardware failure over the phone. Gave advice for upgrades. Updated system drivers. Do Remote Access Assistance using DellConnect. Replaced parts that are covered by warranty. Processed expired warranty support over the phone. Basic Software troubleshooting. Did system and accessory sales. Aug 2009 - Dec 2009 (5 months) Technical support representative Gotalk Phils Served Australian clients basic troubleshooting over the phone and do remote assistance through their computers to overcome internet difficulties. Assisted in software management like outlook, internet explorer, mozilla firefox and GUI of equipment for internet/voip connections. Oct 2006 - Aug 2009 (2 years 11 months ) Nesting/Training Coach/Tech. Support Teletech Customer Care Inc. -Gave pointers and guidelines to newbies. -Assisted in System navigation -Accepted supervisory calls -Rolled out guidelines to meet customer satisfaction Sep 2006 - Dec 2009 (3 years 3 months ) Freelance graphic artist Getz Pharma U.S.A. Responsible for the design of medical literature and detailers for a campaign for specific drug with a campaign for road safety. Coordinated with product manager for the said campaign. Mar 2005 - Dec 2009 (4 years 9 months ) Freelance artist McGrawHill International Designed T-shirts for certain activities for their Singapore office to be brought to Malaysia. Worked on a series of books that were being repackaged by designing a unified motif for all 5 books that had international authors. Oct 2004 - Apl 2005 (6 months ) Senior Graphic Artist / Booth/Stage Designer Czarina Arts Enterprise / Thoughts & Notions As part of the team in the creative department, I prepared artworks/designs for pharmaceutical companies product launching visuals, hospitality suite designs, booth layout, digital prints, and prepares other collaterals for several events. I coordinated closely with the creative manager and account executives. Before the event, I prepared the designs as per drawing for actual construction. During the event proper, I become the in-house event photographer. Coordinated with clients for final approval of artworks for production. Most of our clients are from pharmaceutical companies like Pfizer, GlaxoSmithkline, Abbott, Roche, Astra Zeneca, Eli Lilly, and others Nov 2003 - Jul 2004 (7 months ) Industrial partner / graphic designer Tai Wang Advertising (Negara Brunei Darussalam) As in-charge of all the artworks, we designed & supplied brochures, leaflets, receipts, letterheads, posters and other printing needs for private and government institutions . We also supplied outdoor / indoor signage & banners, more on digital printing and cut-out vinyl stickers for fast-food chains, local and international schools, as well as government offices. I designed newspaper advertisements for existing client's such as Michellin Tyres & a 5-star Hotel . In charge of coordinating with the Philippine Embassy regarding the stage backdrops for the independence day celebrations. Oct 1998 - Oct 2003 (5 years ) Senior Graphic Designer Silver Seal Advertising (Negara Brunei Darussalam) Worked closely with the Art Director in handling star clients like the MITSUBISHI MOTORS and the sole provider of satellite TV in Brunei, KRISTAL ASTRO for their newspaper advertisements, posters, indoor / outdoor banners, signage, billboards exposition booths & platforms. Coordinates with the production manager regarding work schedules and deadlines for installation. Designs artwork for new clients and coordinates with marketing personnel. Mar 1998 - Sep 1998 (6 months ) Project Architect MCD Architects Delegated with the tasks of coordinating the working drawings and architectural plans with the suppliers, contractors, design team and the principal architect. Prior to the delegation of work, preparation of architectural drawings, plans and perspectives were among the responsibilities given. Sep 1997 - Feb 1998 (5 months ) Junior Draftsman G&W Architects Prepared architectural AUTOCAD drawings with the design team. Coordinated with the Job Captain and Project Architect Education March 1997 University of Santo Tomas Bachelor of Science in Architecture | Philippines March 1992 Don Bosco Technical College , Mandaluyong City, Philippines Elementary – High School Skills Advanced Architectural Plan reading, Technical drawing, free hand drawing, troubleshooting internet connectivity, Adobe Illustrator, Adobe Photoshop, Sketch Up. Additional Info •Understands the company’s general business functions and each department’s activities. •Able to determine impact of system change to the business, and vice versa. •Comprehends the relationship between company business activities and supported applications. •Has extensive knowledge of the following operating systems: Windows 2000, XP, Win7 and Win10 •Extensive knowledge of Microsoft Office applications. •In-depth knowledge and experience with POS systems (Point of Sale). •Advanced understanding of networks and telecommunications. References: To be furnished upon request.