DEXTER J. DEMAISIP
To obtain a position that promotes aesthetics, functionality and strength.
Experience 21 years
Subject Matter Expert (Role)
Past
Cognizant Technologies
Past
Education
Country:
Gender
Age
Home phone
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Address
Technical Support Senior Assistant
DELL International Services Inc
University of Santo Tomas
Bachelor of Science in Architecture (1997)
Philippines
Male
42 yrs. old
(-
(--35 Saragosa St. Phase 5 Vista Verde Executive Village Cainta, Rizal, 1900,
Manila, Philippines
Experience
Nov 2012 – Dec 2017
(5 years 1 month)
Subject Matter Expert (Role)
Jan 2010 – Oct 2013
(3 years )
Technical Support Senior Assistant
Cognizant Technologies | Mckinley Hils, BGC, Taguig City
• Used SQL to manage back office applications and troubleshoot database issues
•With exceptional interpersonal skills and attention to customer service.
•Highly motivated with a positive attitude and demonstrated leadership skills.
•Troubleshot, diagnosed and identified failing/failed components through use of
testing procedures, instruments, diagnostic software and deductive method.
•Worked on designated Level2 tickets according to Knowledge base.
•Identified, researched, and resolved escalated technical problems and provides
support to service providers. Provides updates via email, chat or phone call to
stakeholders.
•Performed extensive research on problems escalated by Level 1 analysts, “review
cases” properly prior to escalating to IRT or Level3.
•Reviewed all resolutions to determine which should be added to the problem
management system knowledge and proposed additional knowledge articles and
topics for the benefit of RTSCC.
•Developed and provided expert technical training, technical coaching, and mentoring
to other analysts.
•Provided accurate and creative solutions to customer problems to ensure customer
productivity.
•Acquired and maintained in-depth knowledge of relevant hardware and software
used throughout the company.
•Participated in team projects that enhance the quality and efficiency of support.
•Assume Lead responsibilities when there was no Lead in shift.
DELL International Services Inc
Supported SMB clients in troubleshooting hardware issues with their DELL computer.
Diagnosed hardware failure over the phone. Gave advice for upgrades. Updated system
drivers. Do Remote Access Assistance using DellConnect. Replaced parts that are covered by
warranty. Processed expired warranty support over the phone. Basic Software troubleshooting.
Did system and accessory sales.
Aug 2009 - Dec 2009
(5 months)
Technical support representative
Gotalk Phils
Served Australian clients basic troubleshooting over the phone and do remote assistance
through their computers to overcome internet difficulties. Assisted in software management like
outlook, internet explorer, mozilla firefox and GUI of equipment for internet/voip connections.
Oct 2006 - Aug 2009
(2 years 11 months )
Nesting/Training Coach/Tech. Support
Teletech Customer Care Inc.
-Gave pointers and guidelines to newbies.
-Assisted in System navigation
-Accepted supervisory calls
-Rolled out guidelines to meet customer satisfaction
Sep 2006 - Dec 2009
(3 years 3 months )
Freelance graphic artist
Getz Pharma U.S.A.
Responsible for the design of medical literature and detailers for a campaign for specific drug with a
campaign for road safety. Coordinated with product manager for the said campaign.
Mar 2005 - Dec 2009
(4 years 9 months )
Freelance artist
McGrawHill International
Designed T-shirts for certain activities for their Singapore office to be brought to Malaysia. Worked on a
series of books that were being repackaged by designing a unified motif for all 5 books that had
international authors.
Oct 2004 - Apl 2005
(6 months )
Senior Graphic Artist / Booth/Stage Designer
Czarina Arts Enterprise / Thoughts & Notions
As part of the team in the creative department, I prepared artworks/designs for pharmaceutical companies
product launching visuals, hospitality suite designs, booth layout, digital prints, and prepares other
collaterals for several events.
I coordinated closely with the creative manager and account executives. Before the event, I prepared the
designs as per drawing for actual construction. During the event proper, I become the in-house event
photographer.
Coordinated with clients for final approval of artworks for production. Most of our clients are from
pharmaceutical companies like Pfizer, GlaxoSmithkline, Abbott, Roche, Astra Zeneca, Eli Lilly, and others
Nov 2003 - Jul 2004
(7 months )
Industrial partner / graphic designer
Tai Wang Advertising (Negara Brunei Darussalam)
As in-charge of all the artworks, we designed & supplied brochures, leaflets, receipts, letterheads, posters
and other printing needs for private and government institutions . We also supplied outdoor / indoor
signage & banners, more on digital printing and cut-out vinyl stickers for fast-food chains, local and
international schools, as well as government offices. I designed newspaper advertisements for existing
client's such as Michellin Tyres & a 5-star Hotel . In charge of coordinating with the Philippine Embassy
regarding the stage backdrops for the independence day celebrations.
Oct 1998 - Oct 2003
(5 years )
Senior Graphic Designer
Silver Seal Advertising (Negara Brunei Darussalam)
Worked closely with the Art Director in handling star clients like the MITSUBISHI MOTORS and the sole
provider of satellite TV in Brunei, KRISTAL ASTRO for their newspaper advertisements, posters, indoor /
outdoor banners, signage, billboards exposition booths & platforms. Coordinates with the production
manager regarding work schedules and deadlines for installation. Designs artwork for new clients and
coordinates with marketing personnel.
Mar 1998 - Sep 1998
(6 months )
Project Architect
MCD Architects
Delegated with the tasks of coordinating the working drawings and architectural plans with the suppliers,
contractors, design team and the principal architect. Prior to the delegation of work, preparation of
architectural drawings, plans and perspectives were among the responsibilities given.
Sep 1997 - Feb 1998
(5 months )
Junior Draftsman
G&W Architects
Prepared architectural AUTOCAD drawings with the design team. Coordinated with the Job Captain and
Project Architect
Education
March 1997
University of Santo Tomas
Bachelor of Science in Architecture | Philippines
March 1992
Don Bosco Technical College , Mandaluyong City, Philippines
Elementary – High School
Skills
Advanced
Architectural Plan reading, Technical drawing, free hand drawing, troubleshooting internet connectivity,
Adobe Illustrator, Adobe Photoshop, Sketch Up.
Additional Info
•Understands the company’s general business functions and each department’s activities.
•Able to determine impact of system change to the business, and vice versa.
•Comprehends the relationship between company business activities and supported applications.
•Has extensive knowledge of the following operating systems: Windows 2000, XP, Win7 and Win10
•Extensive knowledge of Microsoft Office applications.
•In-depth knowledge and experience with POS systems (Point of Sale).
•Advanced understanding of networks and telecommunications.
References:
To be furnished upon request.