Dexsine Amber Balatz

Dexsine Amber Balatz General Virtual Assistant J.B. Alegre St., Tula-Tula, Legazpi City, Albay 4500 --Detail-oriented Virtual Assistant and Customer Service Specialist with 2+ years of experience in administrative support, data management, and client relations. Proven ability to optimize workflows, resolve complex inquiries, and maintain high satisfaction ratings). Skilled in Salesforce, Microsoft Office, and Google Suite. Fluent in English (C2), Filipino, and Bicol. SKILLS Technical: Salesforce CRM, Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Suite (Docs, Sheets, Gmail), Notion, Todoist Administrative: Data Entry, Document Archiving, Scheduling, Email Management Customer Service: Conflict Resolution, Reservation Management, Inbound/Outbound Sales Languages: English (C2 Proficiency), Filipino (Native), Bicol (Native) PROFESSIONAL EXPERIENCE Sutherland Global Services, Legazpi City, Albay – Customer Service Representative (Travel/Hospitality/Sales) AUGUST 2024 – FEBRUARY 2025 ● Managed 10–25 daily room reservations via Salesforce, achieving 92% accuracy in bookings. ● Resolved 50+ weekly guest complaints, maintaining a 4.5/5 satisfaction score. ● Conducted sales calls to secure new reservations, contributing to a 15% increase in monthly revenue. Divine Word College of Legazpi, Legazpi City, Albay – Student Administrative Assistant JULY 2022 – MAY 2023 ● Streamlined document archiving for 1,000+ confidential records, improving retrieval efficiency by 40%. ● Processed 100+ weekly student inquiries, reducing response time by 25%. ● Automated registration workflows, cutting processing time by 30%. EDUCATION Divine Word College of Legazpi, Legazpi City, Albay - Bachelor of Science in Electrical Engineering AUGUST 2022 - JULY 2023 Legazpi City Science High School, Legazpi City, Albay – Science, Technology, Engineering, and Mathematics (STEM) CLASS OF 2022