Dewi Wulandari

 Dewi Wulandari Jln. Tunjung Tutur No. 3G/BT. 19 Denpasar Barat, Bali - Indonesia Call: (-- Summary: Responsible into operational who can handle a wide range of tasks simultaneously. Adept at Spa Scheduling, maintaining inventory for use with customers and for sale and developing successful marketing material. Specialize in Hotel & Spa Resort. Highlights: Developed Analytical and problem solving skills Good communication Skill and talent to empathize Excellent customer service skills Active and efficient to manage daily Spa Operational The practice of understanding, developing and deploying people and their skill Effectively manage recreation department to maintain brand standards and achieve budget and other agreed objectives To deliver staff training programmers to keep ahead of changes within the industry to maintain and enhance the service standards of the operation Ensure safe daily operations within the department by ensuring compliance of all health, safety and fire prevention policies and procedure Education Qualification: SMK PGRI Wonoasri Madiun Indonesian( 2003 – 2006 ) Secretary University Brawijaya Malang ( 2006 – 2007 ) Diploma Majoring English Language Spa Management Course( 1 week ) Course “CIBTAC” Anatomy and Physiology ( 1 week ) Work Experience: October 2009 to March 2010 Mandara Spa Bali, Spa Therapist Provide consistent professional spa massage and body treatments Handle guests’ queries and concerns efficiently and politely Help to create an outstanding experience for the costumer Help to train beauty therapist to provide consistently high standards of customer service by greeting and assisting customer and undertaking reception duties and undertaking reception duties and beauty treatment as required March 2010 to March 2012 Mandara Spa Maldives, Spa Therapist & Head Therapist Often concentrated on the business sales to deal with employees and customers Efficiently inform and teach guests concerning specific wellness concerns Inventory product and order new supplies Follow up the maintenance issue to inform engineering or outside contractor of any faults or repair needed as required Cooperation in team to be excellent services May 2012 to November 2013 Beach House Iruveli Maldives, Spa Therapist & Receptinist Often concentrated on the business sales to deal with employees and customers Actively support the spa, treatments, services and retail, in addition to programs, promotions or discounts obtainable Follow up and customers feedback the spa treatments concerns Monitor appointment booking and highlight any issue in business February 2014 to June 2015 Waldroft Astoria Ras Al- Khaimah UAE, Senior Spa Therapist & Receptionist Maintain a constructive attitude and add toward a quality work environment Help in all areas of spa operation as requested by organization Actively support Spa Manager / Assistance Spa manager on the operational, additional programs, promotions and discounts obtainable Handling guest complain external and internal To perform any duties reasonably requested from the staff Responsible to hiring and training for new staff Provide Spa tours to encourage membership and beauty treatment sales Monitor appointment booking and highlight any problem or thought in business Maintain professional and technical knowledge from all necessary internal and external signage and promotional literature July 2015 to January 2017 Constance Moofushi Maldives, Senior Spa Therapist & Receptionist Maintain a constructive attitude and add toward a quality work environment Help in all areas of spa operation as requested by organization Actively support Spa Manager / Assistance Spa manager on the operational, additional programs, promotions and discounts obtainable Handling guest complain in external and internal To perform any duties reasonably requested from the staff Responsible to hiring and training for new staff Provide Spa tours to encourage membership and beauty treatment sales Monitor appointment booking and highlight any problem or thought in business Maintain professional and technical knowledge from all necessary internal and external signage and promotional literature Dewi Wulandari