Devora Garzon-| US citizen currently in Ecuador |-
EDUCATION
FLORIDA STATE UNIVERSITY | FLORIDA, USA | HONORS | DECEMBER 2013
· Major: Bachelor of Science in Business Management and International Affairs
SKILLS AND ABILITIES
LANGUAGES
· Fluent in English
· Fluent in Spanish
· Fluent in Italian
COMMUNICATION SKILLS
· Excellent Verbal and Interpersonal Skills
COMPUTER SKILLS
· Operating systems Windows and Macintosh. Microsoft Office and Adobe Package. Social media
SCHOLARSHIPS AND AWARDS
· Dean’s List -)
· Garnet & Gold Certificate: Excellence in Leadership and Service (2013)
EXPERIENCE, INTERNSHIP AND SERVICE
GEOESTUDIOS S.A. | GUAYAQUIL – ECUADOR | JANUARY 2016 – JANUARY 2017
PROJECT DEPARTMENT ASSISTANT (TEMP)
· Ensured each project is well managed by the Project Engineers and sub-contractors
· Foresee potential issues and make crucial decisions in order to mitigate/reduce these
· Used computer programs to keep track of staff’s productivity and progress
· Managed company´s website and social media
MASS RETIREMENT BOARD | BOSTON - MASSACHUSETTS, USA | OCTOBER 2014 – DECEMBER 2015
CREDIT ADMINISTRATION SERVICES
· Gave 'WOW' moments to members by consistently delivering world-class service and support with
empathy and understanding when helping them with their retirement process
· Supervised and assisted staff with the process of benefit adjustments and retirement estimates
· Implemented and developed new training material for personnel
· Communicated and exchanged information with different government agencies throughout the country
AUTOMATED HEALTH SYSTEMS, INC. | FLORIDA, USA | JANUARY 2014 – OCTOBER 2014
CHOICE COUNSELING SPECIALIST (TEMP)
· Processed medical plan enrollments and documented each case in database
· Provided excellent phone and online customer service
· Managed active members’ accounts and generated individual reports
· Explained the Florida Law updates regarding the health system to current members
LEON COUNTY TOURISM DEVELOPMENT | FLORIDA, USA | APRIL 2012 – DECEMBER 2013
MARKETING/FINANCIAL ASSISTANT
· Handled and processed grant applications monthly and informed status application to petitioners
· Reviewed and forwarded payment approvals, invoices and budgets to the finance department
· Developed promotional campaigns, increasing tourism in Tallahassee
· Managed and promoted events through different strategies (social media, newsletters, advertising)
FSU COMMUNITY OUTREACH PROJECT | FLORIDA, USA | JANUARY 2013 – DECEMBER 2013
VOLUNTEER FACILITATOR
· Organized and coached 10+ volunteers to maximize teaching performance
· Guided volunteers throughout the facilities for better understanding of the organization
· Taught and educated underprivileged immigrant children the English language
· Promoted project L.O.V.E. using marketing and communication strategies
ANIMAL SERVICE CENTER | TALLAHASSEE, FL | FEBRUARY 2013 – DECEMBER 2013
VOLUNTEER – CUSTOMER SERVICE
· Answered customers’ inquiries regarding the adoption process
· Organized several events for fundraisers and actively participated
MUSEUM OF FLORIDA HISTORY | TALLAHASSEE, FL | AUGUST 2012 – DECEMBER 2012
VOLUNTEER – FRONT DESK
· Served as a tour guide to about 200 visitors on a weekly basis
· Interacted with diverse populations and delivered exceptional customer service
REFERENCES
MARLON MUTUC
TEAM SUPERVISOR, AUTOMATED HEALTH SYSTEMS
Work: -
E-mail:-
ILEANA VARAS
DIRECTOR OF REAL ESTATE, POSSIERI BIENES RAICES
Work: 042 - 290389
E-mail:-
BONNIE MCCLUSKLEY
MUSEUM PROGRAM SUPERVISOR, MUSEUM OF FLORIDA HISTORY
Work: -
E-mail:-
