Devora Garzon

Devora Garzon-| US citizen currently in Ecuador |- EDUCATION FLORIDA STATE UNIVERSITY | FLORIDA, USA | HONORS | DECEMBER 2013 · Major: Bachelor of Science in Business Management and International Affairs SKILLS AND ABILITIES LANGUAGES · Fluent in English · Fluent in Spanish · Fluent in Italian COMMUNICATION SKILLS · Excellent Verbal and Interpersonal Skills COMPUTER SKILLS · Operating systems Windows and Macintosh. Microsoft Office and Adobe Package. Social media SCHOLARSHIPS AND AWARDS · Dean’s List -) · Garnet & Gold Certificate: Excellence in Leadership and Service (2013) EXPERIENCE, INTERNSHIP AND SERVICE GEOESTUDIOS S.A. | GUAYAQUIL – ECUADOR | JANUARY 2016 – JANUARY 2017 PROJECT DEPARTMENT ASSISTANT (TEMP) · Ensured each project is well managed by the Project Engineers and sub-contractors · Foresee potential issues and make crucial decisions in order to mitigate/reduce these · Used computer programs to keep track of staff’s productivity and progress · Managed company´s website and social media MASS RETIREMENT BOARD | BOSTON - MASSACHUSETTS, USA | OCTOBER 2014 – DECEMBER 2015 CREDIT ADMINISTRATION SERVICES · Gave 'WOW' moments to members by consistently delivering world-class service and support with empathy and understanding when helping them with their retirement process · Supervised and assisted staff with the process of benefit adjustments and retirement estimates · Implemented and developed new training material for personnel · Communicated and exchanged information with different government agencies throughout the country AUTOMATED HEALTH SYSTEMS, INC. | FLORIDA, USA | JANUARY 2014 – OCTOBER 2014 CHOICE COUNSELING SPECIALIST (TEMP) · Processed medical plan enrollments and documented each case in database · Provided excellent phone and online customer service · Managed active members’ accounts and generated individual reports · Explained the Florida Law updates regarding the health system to current members LEON COUNTY TOURISM DEVELOPMENT | FLORIDA, USA | APRIL 2012 – DECEMBER 2013 MARKETING/FINANCIAL ASSISTANT · Handled and processed grant applications monthly and informed status application to petitioners · Reviewed and forwarded payment approvals, invoices and budgets to the finance department · Developed promotional campaigns, increasing tourism in Tallahassee · Managed and promoted events through different strategies (social media, newsletters, advertising) FSU COMMUNITY OUTREACH PROJECT | FLORIDA, USA | JANUARY 2013 – DECEMBER 2013 VOLUNTEER FACILITATOR · Organized and coached 10+ volunteers to maximize teaching performance · Guided volunteers throughout the facilities for better understanding of the organization · Taught and educated underprivileged immigrant children the English language · Promoted project L.O.V.E. using marketing and communication strategies ANIMAL SERVICE CENTER | TALLAHASSEE, FL | FEBRUARY 2013 – DECEMBER 2013 VOLUNTEER – CUSTOMER SERVICE · Answered customers’ inquiries regarding the adoption process · Organized several events for fundraisers and actively participated MUSEUM OF FLORIDA HISTORY | TALLAHASSEE, FL | AUGUST 2012 – DECEMBER 2012 VOLUNTEER – FRONT DESK · Served as a tour guide to about 200 visitors on a weekly basis · Interacted with diverse populations and delivered exceptional customer service REFERENCES MARLON MUTUC TEAM SUPERVISOR, AUTOMATED HEALTH SYSTEMS Work: - E-mail:- ILEANA VARAS DIRECTOR OF REAL ESTATE, POSSIERI BIENES RAICES Work: 042 - 290389 E-mail:- BONNIE MCCLUSKLEY MUSEUM PROGRAM SUPERVISOR, MUSEUM OF FLORIDA HISTORY Work: - E-mail:-