DEVI OKTARINA
Remote Operations & Administrative Specialist | E-Commerce & OTA Management
Location: Indonesia | Open to Global Remote Roles
PROFESSIONAL SUMMARY
Operations & Administrative Specialist with 2+ years of experience in OTA management, booking
coordination, revenue reporting, and customer support. Managed 1,000+ monthly transactions with
100% accuracy and contributed to 40% online revenue growth. Detail-oriented, data-driven, and
experienced in remote workflow execution.
CORE COMPETENCIES
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Operations & Administrative Support
E-Commerce & OTA Management
Booking & Reservation Systems
Customer Service & Live Chat Support
Revenue Tracking & Reconciliation
Excel (Formulas, Pivot Tables) & Google Workspace
OTA Platforms & Online Booking Systems
SOP Documentation & Remote Work Management
WORK EXPERIENCE
Reservation & E-Commerce Officer – Grand Zuri Hotel (Sept 2022 – Feb 2025)
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Managed 1,000+ monthly OTA reservations with zero discrepancies.
Increased online revenue by 40% through pricing & booking coordination.
Maintained OTA rating above 9.0/10 and prepared revenue reports.
Cashier & Customer Service Associate – Restoran Lembayung (Oct 2021 – Sept 2022)
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Processed 500+ monthly transactions with 100% accuracy.
Handled daily reconciliation and customer inquiries (90%+ satisfaction).
EDUCATION
Bachelor of Information Systems – STMIK Bina Nusantara Jaya | GPA 3.70 | 2020
