Devesh Vyas

Curriculum Vitae DEVESH VYAS Address E-mail Phone : J – 104, Kalasagar heights, near Bank of Baroda, New Ranip, Ahmedabad. India :- :- Career Objective To grow professionally with a progressive company that will benefit from my hard work and sincere efforts. Personal Attributes      Flexible, Adaptable, Resourceful. Determination and loyalty towards commitments. Eager to face challenges and never misses opportunities to learn. Fluent with English. Good with excel & computer knowledge. Professional & Technical Skills              Operation Skills Team Handling.(Team count 35+) Processing Salaries. Ensuring company policies are practiced correctly. Implementing new policy if needed. Preparing rosters. Taking team briefings. Assuring call quality. Conducting training's and coaching when necessary. Maintaining healthy atmosphere on the floor. Preparing Reports (MIS). Making incentives plans. Training and coaching the team on process knowledge when needed. Keeping the C-Level executives informed about the on-goings.       1 Soft Skills Well versed to communicate with people from USA, UK, Australia, CANADA and many English speaking countries. Excellent written and verbal communication in English Well versed with email etiquette's. Well versed with Grammar and vocabulary. Well versed with Call center environment. Can train and educate candidates to work in international call center environment. Education Qualification  Pursing BBA - Bachelors in Business Administration from Emperial Institute of Management, Science & Research, New Delhi.  Completed CCNA (Cisco Certified Network Associate) from Karox Institute Pune  Completed Diploma in Automobiles second year from Pune.  Passed H.S.C. From Mumbai University.  Passed S.S.C. From St. Ursula High School. Personal Dossier Date of Birth Sex Marital Status Nationality Languages Known : : : : : 27th Feb 1987 Male Engaged Indian English, Marathi, Gujarati and Hindi Hobbies Swimming, skating (coach), Table Tennis (ZP player), enjoys listening to music Work Experience  Currently working as Medical Record Technician (MRT) in Advantmed, Ahmedabad, India. Tenure - 07th November 2016 till date. Job Description – This is a US Based company working in medical field. The company deals in medical record retrieval.   Calling medical facilities and getting appointments on behalf of our MRT’s to copy medical records.  Assigning the appointments to the MRT’s closest to the facility. (Routing Process)  To make sure that expenditure in retrieving records is under control and get the maximum outputs from the MRT’s.  To generate reports for higher management and stake holders.  To train new joiners and guide them on the floor.  Coordinate with Account Managers (Client Manager) and keep them updated with the on-goings of the process. Worked as Operations Manager – Call Center for YATAYAT.co.in Tenure - 01st January 2015 to 30th September 2016 Job Description - The role in this position was to make sure that PAN India operations for call center is efficiently active 24*7.  I was heading a team of 35 executives, 1 QA & 3 Team leaders. 2  My job profile consisted of assuring smooth call center operations.  I was responsible for making and modifying company policy for the betterment of the company.  I also took keen interest in training the batches.  It was my responsibility to report to the directors of the business on goings.  I also helped the IT team in CRM creations and updating the website from time to time.  Besides this, my responsibility was of preparing rosters (shift & break), incentive plan creations and payouts, maintaining attendance, crediting salaries.  Being an Operations manager, I was responsible for giving resolution to real time situation or issues with the customers.  I also provided weekly and monthly reviews in the business progress to the directors in the form of reports and graphs. Reason for leaving – The Company closed down due to IT systems not developed up to the mark.  Worked as the Founder of Jalaram Bhojnalay, Pune. Tenure - January 2014 to November 2014. Job Description –Expanded my mother’s home based tiffin business to a 40 seater hotel. Had 350 students eating at our hotel every day. Supplied tiffin’s to working professionals and to offices and colleges close by. I had 3 chefs, 2 delivery boys, 4 waiters and 2 cleaners working for me. Reason for close down - Had to close down the hotel as my elder brother got detected with Throat Cancer on 4th stage. My parents mentally and emotionally collapsed. Had to spend my savings in the treatment and had to search for a job to support my family.  Worked with Zensar Technologies, Pune as Accounts Receivables for the client FLUKE Corporation.USA. Tenure - July 2012 to December 2013. Job Description – My major role was to make sure companies pay their invoices worth million dollars before the due date. Majorly my job was to make sure that the payments goes smoothly and resolves issues from our or customers end which may be delaying the process. Communication with the customer was with emails and telephone. Reason for Leaving – Had to start my own hotel business in Pune.  Worked as a Senior Customer Relationship Advisor & also handling the MIS (Management Information System) for the process in Ventura Pvt. Ltd (Capita Group) Pune. Tenure – July 2009 to June 2012. 3 Job Description – Worked for UK based clients like Sit-up Channels & Next. Worked for order taking and was handling MIS (maintain performance data for 150-200 employees & sending client reports everyday) at the same time for the process. Later promoted for Admin process were in the Backend work of the process was to be done like checking dispatches, tracking misplaced orders, Taking payments and giving refunds. Reason for leaving – Company sold out. Job security issue.  Worked with IBM Daksh Pune as CSR – Technical Support for Desktop and laptop hardware and software support for HP computers. Later we were transferred to TISCALI process. Tenure – June 2007 to May 2009 Job Description – In HP, we were trained on taking inbound calls from US customers and helping them with issues related to their desktops or laptops. We assisted them with issues related to hardware like monitors, keyboards, mouse, CPU. In terms of software’s we helped with installing windows, upgrading new versions, uninstalling and installing drivers. Performing recovery. We had to install software’s taking remote access of the customer’s computer. We also helped them with networking issues related to internet. In Tiscali we had to resolve issues regarding internet connections using a dongle. We had to identify if the issue is with the dongle or the computer. If it’s the dongle, we would replace it for the customer. Reason for leaving – Growth prospect.  Worked with 3 Global Services in Pune for Technical support in MBB Faults (Mobile broadband). Tenure – February 2006 to April 2007 Job Description – Our role was to resolve issues related to internet. Rectify the problem in the computer and dongle and resolve accordingly. Reason for leaving – Salary growth. Declaration: I hereby declare that the above written particulars are true to the best of my knowledge and belief. DEVESH M. VYAS Dated: 4