Devers Wk

DW DEVERS WANJIKU INSURANCE SPECIALIST CORE SKILLS Policy renewal support Claims follow-up CRM management Insurance documentation Client communication Service efficiency Customer inquiries resolution Task & Workflow Coordination Google Workspace Microsoft Office Email & Calendar Management QUALIFICATIONS Strong customer service & client communication skills High attention to detail and accuracy in documentation Excellent organizational and time management abilities Problem-solving and decision-making under pressure High integrity, confidentiality, and PROFILE Detail-oriented and dependable Insurance Administrator & Customer Service Specialist with experience supporting insurance agents and brokers in policy processing, claims follow-ups, CRM management, and client communication. Strong background in customer service with a proven ability to explain information clearly, handle inquiries professionally, and maintain accurate records. WORK EXPERIENCE FREELANCE/REMOTE VIRTUAL ASSISTANT INSURANCE CUSTOMER SUPPORT Assisted customers in completing insurance applications, claims forms, and policy updates accurately and efficiently. Explained insurance terms, coverage options, and policy benefits understandably for clients. Maintained accurate records of customer interactions, transactions, comments, and complaints in the CRM system. Provided comprehensive insurance support by managing client inquiries and resolving issues, enhancing overall customer satisfaction. Built and maintained strong relationships with clients, promoting customer satisfaction and retention ALEXXA WATER COMPANY CUSTOMER SERVICE REPRESENTATIVE LANGUAGES English (Fluent) Swahiili (Native) JAN 2020 - JAN 2024 Responded to customer inquiries promptly and courteously, ensuring positive client experiences. Resolved service-related concerns efficiently, contributing to improved client satisfaction. Accurately documented customer interactions and maintained organized service records for smooth follow-up. EDUCATION VIRTUAL ASSISTANT CERTIFIED ALX AFRICA Aug 2024 - Oct 2024 CERTIFICATE OF PROFICIENCY COLLEGE OF INSURANCE reliability Ability to work independently FEB 2025- SEP 2025 REFERENCES Available Upon Request Jan 2023 - Apr 2023