Devers Wanjiku Kamau

D W CONTACT DEVERS WANJIKU V I R T U A L A S S I S T A N T PROFILE My Portfolio - I am a proactive Virtual Assistant with experience in - administration and customer support, dedicated to helping Nairobi, Kenya My LinkedIn CORE SKILLS businesses streamline operations, manage clients, and achieve growth through reliable and results-driven support. PROFESSIONAL EXPERIENCE Email Management VIRTUAL ASSISTANT - FREELANCE/REMOTE Calendar Management 2024 - Present Internet Research Canva Design Problem-Solving Managed client calendars and scheduled 15+ appointments weekly via Google Calendar, ensuring no scheduling conflicts. Organized and prioritized inboxes with 200+ weekly emails, Confidentiality reducing average response time by 40%. Attention to Detail Conducted targeted internet research and compiled data Strong Communication into actionable reports using Google Docs. CUSTOMER SERVICE REPRESENTATIVE - ALEXXA WATER EDUCATION - Responded to customer inquiries via phone, email, and live chat, maintaining a 95% satisfaction rating. Resolved complaints effectively, leading to a 20% increase in ALX AFRICA repeat customers. Virtual Assistant Training Processed orders, returns, and refunds with 100% accuracy 2024 and within set timelines. ADMINISTRATIVE ASSISTANT - UZURII BUSINESS LTD DIPLOMA IN INSURANCE College of Insurance 2023 2019 Managed office correspondence and filing systems, ensuring quick document retrieval. Coordinated calendars across multiple team members, reducing meeting conflicts by 30%.