Devendra Randeri

Devendra K. Randeri.D.B.A. Sales Business Development, customer Management, and Soft Skill Training. E-mail- Mobile No.:- Objective To pursue a more challenging position in a competitive atmosphere, with a large and progressive establishment where my skills and knowledge can be gainfully utilized with a good prospect for future advancement. Strict adherences to achieving the organizational goals, by keeping in mind the organization policies & objectives. To apply my functional experience contribution and thus establish myself as a capable Marketing conqueror. Educational Qualification Diploma In Business Administration, Specialization : Marketing Management From National Institute of Management. Pursuing MBA. Technical Skill Set Skills Application Areas Personnel Management, Team Handling, Channel Sales, Customer relationship, Presentation techniques, Mass Handling, Event Management, Good Training Capabilities. Market Knowledge The Whole Gujarat Relationships With the Surat Dealers, Distributors, Customers. Technical Areas Computer Knowledge, Internet Experience, Mobile Technical features including services. Roles & Responsibilities Excellent Team Player with a positive attitude. Developed excellent relationships with customers and very strong in Customer and Channel Partner Relationships. Completed all transitions successfully and before deadlines. Excellent communication skills and ability to conduct trainings. Work individually as well as in a team and have a quest to gain more knowledge, experience and exposure. Following Marketing Activities in the Market for Sales hike Processes. Handling entire below the line marketing activities and contributing to brand exposure and developing clients. Complete assigned tasks within given time duration Adhere to create and complete marketing projects as Project Leader and Project Manager Perform team handling as team member and team motivator with excellent interpersonal skills. Ensure assigned task is understood clearly and interfacing details are communicated to team Perform self reviews and self analysis. Participate in peer reviews Participate in weekly meetings, conference calls if desired Professional Experience Jariwala Sales Pvt. Ltd. (A sales partner and Regional distributor of OPPO INDIA LTD.) Designation : Clustor Manager, Sales. Working since June 2019 Till date. Presently working with Jariwala Sales Pvt. Ltd. Known as JSPL who is one of the best and renowned sales partner and authorized regional distributor of OPPO Smart Phones across South Gujarat and having various other distribution rights of renowned brands like Lee, Titan, LG, Haeir, I Phone, One Plus, Godrej etc. Working in the organization as a Cluster Manager Sales and Business development and my profile includes training and mentoring retail sales partners on product, process and scheme related information. Ensure timely visits across all channel partners along with Sales executives, ensuring quality of sales executives, area sales managers and business development managers, in terms of their approach towards the channel partner, information availability, scheme and product knowledge and soft skills. Also my job profile includes awareness of competition movement either it be trade schemes or activities and cope up with them to stay ahead of competition and increasing Width as well as Depth of dispatch across market to effectively ensure OPPO market share is maintained any how in comparison to competition products. Deal with day to day issues with partners in case if they aren’t satisfied and give them a timely solution to their problems and help them solving the same. Reporting to the managing director and ensure there are no issues in the market and giving him feedbacks on market issues on a daily basis. Idea Cellular Limited, A Group of Aditya Birla Group of Companies : (Designation Sales Trainer) Period Jan 2018 to May 2019. With Idea my job profile was providing product as well as process training to DSE’s, ASM’s on products and processes also visiting the retail market and providing training to channel partners so as how to sell the company’s plans and other value added services in an efficient manner which helped them generate additional revenue. Ensure that the Sales executives and ASMs are up to mark in terms of product knowledge and deliver their performance as per company’s guidelines and quality is maintained at all times ie. Knowledge about the product as well as soft skills. To check their knowledge frequently and doing a mystery audit across retail outlets to evaluate their performances. Dealing directly with channel partners for quality checks, ensuring they are up to date with policies and ensure effective product and process knowledge. I-Snap Solutions Pvt Ltd. : (Center Head, BDM) Period June 2017 to Dec 2017. Worked as a Center Head for I-Snap Solutions handling entire Gujarat region. I-snap was an ecommerce service provider helping sellers selling in any category across multi-channel ecommerce platforms like ebay, snapdeal, flipkart, jabong, Myntra etc. Job profile includes onboarding new clients and take care of existing clients. Also to keep in constant touch with them in case if they have any issues in selling on platforms. Encouraging sellers to give us more products for listings so that their selling revenues is increased. To support sellers and ensure that their products are displayed on maximum marketplaces so that we generate more revenue for the company as well as the seller. Handling a team of sales and seller engagement executive. Reason for leaving the company so soon was that the owners Raj Kagnauti and Mallesh Chhira were both fraudulent and they did not know how to manage the company and did not pay the staff salaries for more than 6 consecutive months, nor provided any service to the clients even after charging them service charges or amount. Snapdeal. (Center Head, BDM) July 2015 to Apr.2017. Job responsibilities : Handled South Gujarat and Ahmedabad as a Center Head. Job profile included selling of our concept called Wings which was a personalized service for our sellers. Wings offered various end to end e commerce solutions increasing business and revenue of Snapdeal.com. Responsibilities include client acquisition and take care of their entire selling process right from listings to dispatch which saved time for our top performing star sellers. Also ensuring that the client is being visited periodically and staying in constant touch for issues if any. Used to ensure 100% client satisfaction and also retained clients. Keeping a track of competition activities and reporting the same to higher levels. Mainly focusing on revenue generation (Gross Mechandise Value) and ensuring that we have maximum products listed and helping the listing team in content writing and supporting sales team and ensure that they keep motivated to achieve numbers. To ensure that the center runs with maximum profit and revenue is generated as per company’s expectations. Also motivating sellers to take part in Promotional activities (Paid and non paid) to increase their selling numbers and revenue during big days like Diwali and other festivals. Microsoft India. (Retail sales Trainer) period Jan 24 2013 to March 31 2015. Job responsibilities : Identifying the key outlets and imparting training on product specifications for windows 8, microsoft office 2013, Microsoft hardware and X Box. Ensure that the Retail sales persons available at the stores are equipped with product knowledge and selling skills. Ensure revenue generation thru cross selling and upselling. Identifying training needs on timely basis to improve certification level of Sales persons and also customer relation skills. Certifying the RSPs on various training modules. Job profile also includes training the distributors and owner of Retail stores and key category outlets. Taking care of training needs for Large format Retails (Modern Trade). Checking the stocks of Microsoft products and ensure that the stores are capable enough to sell the Microsoft produts. Training to owners of breadth Retail and MBOs. Visiting the retail counters on a daily basis to identify training needs and help them to understand the device and software pitch. Special focus on sales of Microsoft products like Microsoft Office, Windows Genuine Licenses thus preventing piracy. Monitoring the stock levels of Microsoft products and report to the sales team. Also keeping an eye of sales done versus Licenses sold to ensure that dealers do not entertain pirated versions. Bharti Airtel Ltd. (Store Incharge) (September 1 2012 to January 24th 2013) Job description : Worked with Airtel as a store Incharge. Job responsibilities included imparting training to the customer care executives on customer handling and ensuring that the quality is maintained. Also interacting with the customers for any unresolved issues and seeing to it that the same is resolved within the SLA. Taking care of store sales and also making sure about the retention of customer database. Completing sales targets and upselling of VAS products and reporting to store manager. Conducting team briefs on a daily basis to discuss day to day activities about sales targets v/s acheivements, retention and after sales issues. NOKIA India (MOBILES), (Field Force, ASM) SURAT. (9th May 2006 to 30th Apr 2012) Sales team building, training, professional sales management within the market Territory: - SURAT & South Gujarat Ensure Deep study on market database. Building team in shop sales (retail and Organized Trade outlets), merchandiser team. Understanding, problem solving among the team members and Multi brand outlets. Motivating the executives to reach the goal and expectations of company as well as dealer. Looking after the increasing the Average selling price of the outlets. Training the team regarding the new products launched in the market from Nokia as well as from the competitor and imparting on Customer interaction trainings and assure quality of conversions. Maintaining the Market share and sharing market intelligence and movements. Extensive traveling and good geographical knowledge of the region. Training & handling the team of 24 sales Promoters of the region. Understanding market and requirement to define sales pitch and stance. Handling department of the Nokia GSM and N-Series in a NPDs and Multi brands Outlets. Good relations with the Dealers. Handled NPD and NSP channels for 12 mths. Handled various marketing activities at Iscon Mall for Services awareness, Brand promotion at City Plus Multiplex, Nokia Care assignments upto VAPI and Navsari from Surat. Handled every kiosk activities for brand and services awareness thus bringing positive results and delivering sales. Have handled entire merchandising and visibility assignments at key outlets thus contributing to shelf and Market share. Handled the Nokia care center activity at Surat and various locations in South Gujarat during requirement. Reliance Infocomm, Lead Customer Care (12 May 2003 to 30 June 2005 SURAT). To handle customer Queries and solve their issues. Handled the team of 13 Customer Care executives and Sales staff. To look out for the counter sales as well as after sales issues and Retention. To conduct the Marketing Activities with the team in the market like road shows, kiosk activities, corporate calls etc. To act as a relationship manager as from the company point of view and Store manager. To Impart on job soft skill trainings and product knowledge as well as solve customers’ queries and avoid churns or terminations. Reliance Infocomm (Broadband Department) Retention Executive. (Period 9 Months) To handle entire retention activities. Maintain customer relationships and ensuring they have no issues. Reduce ratio of Terminations or churns and solving customer complaints and generate more revenue to the company. Matrix Paging (I) Pvt. Ltd. Easycall Paging. VAS Co-ordinator (Period June 1997 to August 2002) Joined Matrix Paging as a call center executive later after 6 months I was promoted as a Message Handling System Incharge of the department and then as a VAS Co ordinator. My job profile included data analysis, imparting of trainings to Call center agents in product, process and softskills, telephone etiquettes etc. Co ordination with other city offices and give feedback on various Single response numbers. Handled various projects like Asian Paints, American express cards, Zee Malamaal Contest, Dominos Pizza and other high value clients. Was heading these projects. Also to ensure that trainings is imparted to clients for the process on how Single response numbers works and training them on the entire process. Languages Known Excellent communication skills in Gujarati, Hindi and English. Interests Music, Reading informative books etc. Personal particulars Date of Birth:May 12th 1977. Gender:Male Marital status:Married. Nationality:Indian. Educational Details : Completed SSC. From St. Xavier’s High School Ahmedabad. Completed DBA in Marketing Management, NIM Ahmedabad. Pursuing MBA (On hold due to institute closed down) Thanking You, Regards, Devendra. K. Randeri. -)