Devendra Dilloud

Devendra Dilloud Maharashtra, India -linkedin.com/in/devendra-dilloud-06a275107 Summary Advanced Operations Manager offering over 10 years of experience and proven success in quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Experience Business Operation Manager elektra graphics & info solution Mar 2022 - Present (1 year 4 months) - Successfully implemented cost-saving measures resulting in a 20% reduction in operational expenses within the first year of tenure as Business Operations Manager. - Streamlined workflow processes and improved operational efficiency, leading to a 30% increase in productivity and a 15% decrease in turnaround time. - Developed and implemented a comprehensive training program that resulted in a 50% reduction in errors and improved employee performance and job satisfaction. - Led cross-functional teams in the successful implementation of new software systems, resulting in improved data accuracy, enhanced reporting capabilities, and increased customer satisfaction. - Proactively identified and addressed operational bottlenecks, resulting in a 25% increase in order fulfillment rate and improved customer retention. Business Development Executive Elektra Graphics & Info Solutions Pvt. Ltd Jan 2021 - Mar 2022 (1 year 3 months) - Generated significant revenue growth by identifying and pursuing new business opportunities. - Increased brand awareness and attracted new customers through the implementation of strategic marketing strategies. - Maintained positive relationships with clients, resulting in increased customer retention and referral rates. - Conducted thorough market research to identify target markets and understand industry trends. Customer Sales Representative Global Telecommunication Aug 2019 - Oct 2020 (1 year 3 months) - Consistently exceeded sales targets, leading to significant revenue growth. - Resolved customer issues and complaints promptly, resulting in improved customer satisfaction and retention. - Implemented upselling and cross-selling techniques, increasing average order value and customer loyalty. Devendra Dilloud - page 1 - Collaborated with team members to identify and address areas for improvement in customer service processes. Operations Manager R.K.CATERERS Apr 2010 - Jul 2019 (9 years 4 months) - Increased efficiency and productivity by implementing new processes and procedures. - Achieved a significant increase in customer satisfaction ratings through the development and training of a high-performing team. - Reduced company expenses through the implementation of cost-saving initiatives. - Managed and oversaw multiple projects, ensuring on-time and within-budget completion. Education Madurai Kamaraj University Bachelor's degree, Mathematics National Institute Open School H.S.C PASSED , SCIENCE , MATHS AND COMPUTER SCIENCE Completed my higher secondary education in Science St.francis high school S.S.C Licenses & Certifications Strategic Planning Foundations - LinkedIn AZmdhXMamjBHflszK3pWwHW1yG-I Financial Accounting Foundations - LinkedIn Ad8O-WlGdU5y0p-dMdpuRvfgTrT The Fundamentals of Digital Marketing - Google Digital Garage MH9 TSU BNL The Complete Digital Marketing Course 12 in 1. - Udemy UC-0f974355-c38d-4296-ba42-07f76699f2b2 Project Management Fundamentals - Udemy UC-c9e0cff-a-9ed3-9cecef140784 The Complete Guide To Anti Money Laundering (AML) Compliance - Udemy Devendra Dilloud - page 2 UC-f4c09219-c5c5-48e5-9cc9-0bb6aec567b9 Agile Project Management: Agile, Scrum, Kanban & XP. - Udemy UC-13773a9e-03b2-4d08-8dd9-fd116eaea920 Financial Modeling & Fundamental Analysis - Udemy UC-15c98fc7-9a9b-4fcc-Bf8f-212e2b22eb94 Salesforce Marketing Cloud Consultant Certification - Udemy Issued Jan 2022 - Expires Dec 2033 UC-636d5b-e0d-a390-elce615a3fCICI Build a Chatbot on Salesforce using Einstein Bots - Udemy Issued Feb 2022 - Expires Dec 2033 ude.my/UC-ed64aaf8-6a8a-4b29-8156-d86ea085eab6 Risk Management: Master FMEA/FMECA & Criticality - Udemy Issued Feb 2022 - Expires Dec 2033 ude.my/UC-905d663f-008f-43a6-b86a-b84727e81892 ISO/IEC 27005. Information security risk management - Noble Work Foundation ude.my/UC-de24a4de-14db-d-2bb8af8b616c Behavioral Economics and Neuromarketing Certification. - Udemy UC-dff621bc-4adf-4a73-ab13-5ec2182ebc46 MicroStrategy for Business Intelligence Certificate. - Udemy UC-bc41f285-b5ec-aebd9e3b2e6 Operations Management : Business Processes and Systems CERTIFICATION Udemy UC-1870a-d43-b1e9-b-e26 Operational Risks Management ORM Certificates. - Udemy LIC-70f5f7de-dcc1-4092-9e4e-f9939dd197b8 Skills Business Process Improvement • Team Leadership • Data Analysis • Cross-functional Collaborations • Strategic Planning • Business Relationship Management • Project Management • Market Research • Customer Service • Sales Management Devendra Dilloud - page 3