Deuslee Maramot

Deuslee U. Maramot 3439 Gen V Lim Bangkal Makati Philippines 1233 Summary I have 8 years of extensive experience in the BPO industry handling US Healthcare Account. After which I spent the next 8 months in the recruitment field handling BPO clients and post recruitment, returned in operations for nearly 2 years as admin and support as an IT Helpdesk. I have been immersed under several projects including but not limited to health care, IT/NON-IT operations. During my tenure I have been exposed to several ad hoc tasks and have what it takes to be an integral individual contributor and leader. Through continuous hard work and dedication to my profession, I have been successful with all my stint with multi-national companies. Work Experience Oracle CMS Dela Rosa, Makati IT Helpdesk September 2016 – January 2018 Primary Responsibilities ➢ Receives tickets containing customer inquiries, complains, transactions and other related concerns ➢ Disseminates all incoming tickets to the team and monitors over all work loads ➢ Escalate hot tickets and ensures that all tickets are tended within the SLA ➢ Answer customer emails and engages follow ups ➢ Assists admin in installing and updating software needed by operations ➢ Generate daily, weekly and monthly reports presented to management and the president Cortex PH Ayala, Makati Talent Acquisition June 2015 – Jan 2016 Primary Responsibilities ➢ Source applicants through different media including internet job portals, referrals, walk-in ➢ Conducts initial screening of aspiring BPO applicants thru phone interview or face to face ➢ Update and maintains excel trackers related to applicant’s interview and assessment schedules ➢ Follow up applicants with regard to their pre-employment requirements ➢ Assists candidates with other queries ➢ Generates company revenue through successful placements of candidates Accenture Inc. Boni, Mandaluyong June 2007 – June 2015 Primary Responsibilities ➢ Analyzes and process new applications for healthcare membership primarily based in Ohio, Indiana, Kentucky, Missouri and Wisconsin. ➢ Reviews and update subscriber’s policy depending on the requests and procedures ➢ Terminates subscriber’s coverage depending on the requests and procedures ➢ Sends missing information inquiries to clients' group contacts to complete the subscribers' pending requests ➢ Processes expedite requests to avoid delays on the subscriber’s eligibility. ➢ Manages client’s shared mailboxes with vast number of emails everyday and ensuring that all requests especially the urgent items are prioritized and accurately processed Adhoc Tasks • • • • • • Assist new hires (waves 3 – wave 20 and associates from India and Cebu) with their transactions by being an internal auditor Actively participates and lead the team huddle if the supervisor is on leave Update different files with regard to the project’s inventory, OT hour tracker and certain HR related concerns Regularly submits ideas not limited on improving the process flow of the team but also concerning the company’s costs. Suggest opinions that eliminate errors in process and the system Renders OT especially during peak seasons if needed to avoid delays and keep the inventory manageable Achievements at work o o o o o Chosen to pioneer the newly migrated product of the project called LGIM01 (2010) Chosen to pioneer newly migrated product of the project called Missing Information (2011) Received multiple recognition (certificates) for being a “total rewardee” of the project (exceeding all metrics) Received multiple recognition (celebrating performance points) for topping challenge in productivity One of the few associates trained with almost all of the queues Education BS Psychology - New Era University, Quezon City 2003 – 2007 Certification Virtual Assistant Bootcamp – June 2020