Your business deserves more than just help. It deserves someone who works like it's theirs.
When customer messages start piling up, your inbox looks like a battlefield, and your to-do list starts stealing time from your actual vision, it's not just tasks being lost. It's growth, clarity, and peace of mind.
That's where I come in.
For 5+ years, I've been the calm behind fast-growing businesses, handling customer support and virtual operations in a way that feels human, seamless, and completely off your plate. I don't just take care of tasks. I take ownership of outcomes. I respond to your customers with empathy and precision. I organize your systems like I'm building them for myself. I show up early, think ahead, and don't wait to be asked twice.
Here's how I turn your chaos into clarity:
• Human-Centered Customer Support
→ Multichannel coverage (Email, Zendesk, Intercom, Gorgias, Freshdesk, Social DMs)
→ Tone-perfect replies that sound like you, not a script
→ Refunds, returns, product support, and service recovery-done fast and done right
Virtual Assistance that Feels Like an Extension of You
→ Inbox detox, calendar control, task management, and travel booking
→ CRM upkeep (HubSpot, Airtable, Notion), SOP writing, and project coordination → Research, internal communication, and problem-solving you never have to chase
Shopify & E-commerce Support That Protects Your Revenue
→ Product uploads, backend management, stock updates → Customer service that turns complaints into conversions
→ Systems that scale with your store—not slow it down
Back-End Support That Doesn't Break Down
→ Tools I use daily: ClickUp, Notion, Trello, Slack, Google Workspace, MS Office
→ Processes that actually get used (and don't need daily hand-holding)
→ Updates, tagging, segmentation, internal workflows-tight, clear, and documented
This isn't just about being helpful. It's about being indispensable.
I'm the person you don't have to follow up with.
The one your customers thank you for hiring.
The teammate who sees the gaps before they become messes.
If your brand is growing and your operations need to grow with it, l'm ready.