Destiny Isa

DESTINY UYO ISA CUSTOMER SUPPORT SPECIALIST, SALES REP. PROFILE CONTACT Plot F9 Towda Street, Zone C, Laliga Ushafa, Abuja Customer-focused professional with proven experience in customer support and sales operation. Skilled in managing client inquiries, resolving issues efficiently, and building strong customer relationships that drive satisfaction and revenue growth. Adept at communication, upselling, CRM usage, and meeting sales targets in fast-paced environments. WORK EXPERIENCE Sally B Enterprise Customer Service Specialist SKILLS Customer Relationship Management (CRM) Public Relations Teamwork Time Management Leadership Effective Communication Critical Thinking Digital Marketing LANGUAGES English (Fluent) Spanish (Basic) 2023 - 2025 Delivered high-quality customer support through phone, email, chat, and in-person channels, ensuring timely and accurate resolution of inquiries and complaints. Maintained accurate customer records, interaction logs, and case updates using CRM and support systems. Met or exceeded performance performance metrics including reponse time, resolution rate, and customer satisfaction scores. His Grace Industry Customer Success Manager (CSM) 2020 - 2023 Conducted regular check-ins, product training, and performance reviews to maximize customer value Collaborated with Sales, Product, and Support teams to resolve customer issues and deliver tailored soloutiojns. 2017 - 2019 S.O Gardens/Event Center Sales Representative Assisted in lead generation, customer outreach, and sales presentations. Followed up on leads and maintained customer relationships to support sales conversion. EDUCATION REFERENCE Bachelor of Science Laboratory Technology Nasarawa State University 2018 - 2024 Midway International Secondary School High School 2010 - 2016 Mrs. Sally Baby Sally B Enterprise