Experienced Customer Service professional with over 2+ years’ experience, dedicated to maximizing client value and achieving business objectives. Maintained a 95% customer satisfaction rate through proactive engagement. Advised engineering leaders, improving efficiency by 15% and project timelines by 20%. Known for strong client relationships, exceptional support, and driving 25% higher retention and 30% growth in referrals. Committed to fostering long-term partnerships and ensuring continuous customer success.