Destiny Butler

Destiny Butler Manager with 3-5 years of experience in sales, retail and administrative support Baton Rouge, LA- I have an extensive history of providing excellent customer service, managing my own and other businesses, having a team player attitude, meeting and exceeding sales goals and resolving customer issues. Authorized to work in the US for any employer Work Experience Store Manager House Of Don - Remote September 2019 to Present • Improve page content, keyword relevancy, and branding to achieve search engine optimization goals. • Use Canva to create and print marketing materials, including product reviews, press releases and ads. • Create collages & videos and managed Instagram page to strengthen company reputation. • Increase customer engagement through social media. • Revamp the website, increasing daily visitation from 0 to 1000 per month. • Research and correct regular, advanced and long-standing customer concerns to promote company loyalty. • Resolve customer complaints while prioritizing customer satisfaction and loyalty. • Collect customer feedback and made process changes to exceed customer satisfaction goals 90%. • Confer with customers about concerns with products or services to resolve problems and drive sales. • Follow through with client requests to resolve problems. • Generate more than $3000 in monthly sales with successful marketing, sales and customer relations approaches. • Complete up to 20 sales and shipments every week. • Maintain excellent attendance record, consistently arriving to work on time. Monitor social media and online sources for industry trends. Affix proper postage to each package to prepare for shipping. • Pack and ship items securely and effectively to minimize breakage. • Record shipment data such as weight, dimensions and shipping charges • Handle product shipping and processed returns or replacements. Shipp products as scheduled, using carrier software, including FedEx, USPS and UPS platforms to generate shipping labels. Implement upselling strategies, encompassing recommendation of accessories and complementary purchases. • Analyze and properly process product returns, assisting customers with finding alternative merchandise to meet needs. Maintain records related to sales, returns and inventory availability. • Process product returns and assisted customers with other selections. • Answer customer questions regarding sizing and accessories and explained how to properly care for merchandise. • Deliver high level of assistance by locating products and checking store system for merchandise at other sites. • Engage with customers to effectively build rapport and lasting relationships. • Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. • Educate customers on promotions to enhance sales. • Complete up to 10 sales and shipments every week. • Generate more than $3000 in monthly sales with successful marketing, sales and customer relations approaches. • Use internet to access social media account and operate store dashboard Independent Team Beachbody Coach/Distributor Beachbody - Remote March 2018 to Present • • • • • • Help customers reach their fitness goals with support, accountability, and motivation. Share the business opportunity Share the products Sponsor new Coaches/Distributors Sell products Attend weekly meetings Office Manager/Executive Assistant Andrew Brams Clinical Services - Houston, TX November 2016 to December 2018 • Developed and maintained electronic record management systems to analyze and process data. • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills. • Assisted with regulatory issues such as compliance. • Built relationships with physicians to create steady referral pipeline. • Consulted with healthcare professionals on business decisions. • Verified benefits and worked with insurance companies to obtain payments. • Maintained patient databases and updated information in alignment with HIPAA protocols. • Entered procedure codes and diagnosis codes into medical billing software. • Scheduled, rescheduled and handled cancelled appointments for patients. • Received, recorded and filed medical payments by check, cash and credit card. • Pulled charts and prepared for nurse and doctor assessment. • Coordinated luncheons with Pharmaceutical Representatives. • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients. • Oversaw office records and maintained strict document control. • Reviewed and sent medical records to other physicians upon request. • Trained employees on records management system. • Accurately collected personal, billing and medical details for 20 patients per day. • Managed appointments, registrations and patient relations in busy mental health clinic. • Maintained excellent attendance record, consistently arriving to work on time. Medical Records Technician Southern Medical Document Solutions - Baton Rouge, LA November 2015 to September 2016 • Utilized electronic medical records to manage and confirm patient data, such as insurance, demographic and medical history information. • Communicated effectively with staff, patients and insurance companies by email and telephone. • Identified new methods to optimize excellent medical records management. • Kept accurate log of all requests for medical information and records. • Reviewed medical records for completeness and filed records in alphabetic and numeric order. • Input data into computer programs and filing systems. • Created new physical and computer-based files. • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers. • Received and processed medical records requests Received and routed medical records. • Responded to materials requests and retrieved necessary information. • Responded to requests for information from various individuals by providing various documents. • Prepared mailings of information and documentation. Sorted materials and filed according to guidelines. • Maintained excellent attendance record, consistently arriving to work on time. • Reviewed charts and flagged incomplete or inaccurate information. • Accurately pulled patient records for upcoming appointments and procedures, typically within 1-hour period. • Adhered to all facility, company and legal guidelines. • Responded to requests for information from various individuals by providing medical documents. • Received and processed medical records requests. • Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating. Education High school diploma Belaire High School - Baton Rouge, LA March 2007 to May 2011 Skills • Branding • Search Engine Optimization (SEO) • Upselling • Basic Math • Budgeting • Analytics • Marketing • Data Entry • Experience with Children • Front Desk • Inventory Control • Microsoft Office • Microsoft Word • Microsoft Powerpoint • Microsoft Outlook • Organizational Skills • Quality Assurance • Retail Sales • Retail Management • Sales Experience • Time Management • Troubleshooting • Upselling • Store Management Experience • m • Records Management • Medical Records • Document Management • HIPAA • Typing