Dessarie Delos Reyes

DESSARIE DELOS REYES PERSONAL PROFILE I am an experienced and reliable customer service representative with knowledge in admin tasks. I excel in working alone or with a team. I am fully committed to following company procedures and winning customers loyalty. CONTACT WORK HISTORY Carelinx 2021 - 2023 Staffing Coordinator Sourced and recruited candidates by using databases. Assessed applicants’ relevant knowledge, skills and experience. Acted as a point of contact and build influential candidate relationships during the selection process. Provided analytical and well documented recruiting reports to the rest of the team. INFORMATION Eperformax 2019 - 2021 Sprint --Pasong Camachile Subdivision, Pasong Camachile 1, General Trias City, Cavite, Philippines Customer Service Representative Provided high level of customer service support with product expertise and advanced selling skills. Achieved sales goals and service performance requirements through new customer sales, sales of accessories and features. Helped with building relationships with the customers who came in and wanted Sprint products or wanted knowledge of mobile technology. Resolved billing questions and disputes. Provided technical support for all Sprint supported cell phones and wireless devices. Processed billing payments. HIGHLIGHTED 51Talk January 2017 - June 2017 SKILLS Online English Teacher Excellent oral and written communication skills Organizational skills Service and Support Great Attention to Data Good phone etiquette Email communication Knowledgeable in different communication platforms QUALITIES Team player Resourceful Reliable Multi tasker Goal oriented Motivated to produce quality outputs Has a positive mindset Highly trainable Provided instructions on reading, writing, and speaking to Chinese students. Organized coursework and learning materials. Graded students’ assessments. Maintain records of student attendance and grades Conduent 2015 - 2017 Apple iTunes Store Email Advisor Answered customer's questions about products, services. Helped customers manage their subscriptions and app purchases. Processed refunds for apps that are not working. Provided troubleshooting steps for different software and hardware issues. Sykes Asia 2013 - 2015 Expedia.com Customer Service Representative Made reservations for customers based on their needs and budget. Answered any questions customers have about the reservation process. Provided support to customers in amending and canceling a reservation. Processed payments and send reservation confirmation to the customers. Helped customers with special requests. Addressed customer's questions or complaints about the hotel they stayed in. Coordinated with the hotel representative for any refund requested by the customer. EDUCATION A graduate of Bachelor’s Degree in Information Technology, 2013 Cavite State University