ODESSA MAE
BRANZUELA
CSR/TSR/VA
PROFESSIONAL PROFILE
CAREER HISTORY
Has more than 8 years experience in
providing Customer Service and Technical
Support to clients. Also has a verifiable
track record of resolving complex issues
quickly and winning customer loyalty.
Virtual Assistant
CONTACT DETAILS:
Mobile: (-
Email:-Address: Block34 Lot2 Tamarind St.,
Rainbow Village 5, North Caloocan 1400
Alpha Assistant LLC | Nov 2020 - present
Review management
Basic photo editing
Social media managing
Virtual Assistant
ProTherapy Supplies| Sept 2020 - Oct 2020
Answer incoming calls, chats and emails from customers asking
for status of their order and other inquiries
Process order and refund request
Answer bill dispute
COMPETENCIES
Conflict Resolution
Excellent Communication Skills
Troubleshooting Skills
Service and Support
Strong Work Ethic
Great Attention to Detail
TOOLS
MS Office
Google Apps
Canva
Salesforce
Trello
Etsy
NewEgg
Netsuite
Slack
Customer Service Representative
Teleperfomance - DoorDash| May 2020 - Sept 2020
Answer incoming calls and chats from customers asking for
status of their order
Process redelivery or credit/refund request
Answer bill dispute
Level 2 Technical Support
Teleperformance - TELSTRA | March 2017 - May 2020
Work on open tickets escalated by Tier 1
Call customer and provide assistance in resolving issues
regarding their internet issue
Escalate ticket to another department if unable to resolve on our
end
ACADEMIC BACKGROUND
AMA Computer College
Bachelor of Science in Computer
Science
Attended from 2005 to 2008
Undergraduate
St Mary's High School
High School Diploma, Class of 2005
Attended from 2000 to 2005
Customer Service Representative
Alorica - MCCLATCHY | Feb 2011 - March 2015
Answer incoming call, email and chats regarding clients
newspaper subscription
Provide assistance with their delivery concerns, bill
inquiry/dispute
Save the client from cancelling their subscription
