Desmond Favour Chidinma
Lagos, Nigeria | - |-
Professional Summary
Highly organized and results-oriented Virtual Assistant and Customer Service Specialist with over two
years of experience delivering top-notch administrative support and customer engagement. Proficient in
CRM systems, live chat support, and social media management tools, with a strong ability to optimize
workflows, manage schedules, and foster meaningful client relationships. Committed to exceeding
customer expectations and streamlining administrative operations for efficiency and growth.
Core Competencies
Virtual Assistance & Calendar Management
Customer Service Excellence
CRM & Email Management
Travel Planning & Appointment Scheduling
Project Coordination
Social Media Management
Data Entry & Reporting
Professional Experience
Virtual Assistant | Veecrown Tech, Lagos, Nigeria
2019 - 2021 (2 years)
Managed appointment scheduling and travel arrangements, ensuring smooth daily
operations.
Provided efficient calendar management, minimizing conflicts and maximizing productivity.
Coordinated project timelines and deliverables, ensuring timely execution.
Implemented streamlined administrative processes to boost efficiency and responsiveness.
Delivered exceptional customer service, handling inquiries with professionalism and accuracy.
Maintained strong client relationships through personalized support and proactive
communication.
Key Achievements:
Achieved 98% schedule accuracy in managing appointments and tasks.
Improved operational efficiency by 20% through process enhancements.
Consistently exceeded customer satisfaction targets by resolving inquiries effectively.
Education
Ladoke Akintola University of Technology (LAUTECH)
Bachelor's Degree - 2023
Aeroport College of Aviation
Diploma in Aviation Management and Customer Service - 2019
Technical Skills
Time management
Communication
Organization
Multitasking
Problem solving
Customer service
Technical proficiency
Attention to detail
Languages
English (Fluent)
