Desmond Favour

Desmond Favour Chidinma Lagos, Nigeria | - |- Professional Summary Highly organized and results-oriented Virtual Assistant and Customer Service Specialist with over two years of experience delivering top-notch administrative support and customer engagement. Proficient in CRM systems, live chat support, and social media management tools, with a strong ability to optimize workflows, manage schedules, and foster meaningful client relationships. Committed to exceeding customer expectations and streamlining administrative operations for efficiency and growth. Core Competencies  Virtual Assistance & Calendar Management  Customer Service Excellence  CRM & Email Management  Travel Planning & Appointment Scheduling  Project Coordination  Social Media Management  Data Entry & Reporting Professional Experience Virtual Assistant | Veecrown Tech, Lagos, Nigeria 2019 - 2021 (2 years)  Managed appointment scheduling and travel arrangements, ensuring smooth daily operations.  Provided efficient calendar management, minimizing conflicts and maximizing productivity.  Coordinated project timelines and deliverables, ensuring timely execution.  Implemented streamlined administrative processes to boost efficiency and responsiveness.  Delivered exceptional customer service, handling inquiries with professionalism and accuracy.  Maintained strong client relationships through personalized support and proactive communication. Key Achievements:  Achieved 98% schedule accuracy in managing appointments and tasks.  Improved operational efficiency by 20% through process enhancements.  Consistently exceeded customer satisfaction targets by resolving inquiries effectively. Education Ladoke Akintola University of Technology (LAUTECH)  Bachelor's Degree - 2023 Aeroport College of Aviation  Diploma in Aviation Management and Customer Service - 2019 Technical Skills         Time management Communication Organization Multitasking Problem solving Customer service Technical proficiency Attention to detail Languages  English (Fluent)