Desirieanne Rey

DESIRIEANNE REY-+63 930 – 803 – 4161 Olongapo City, Philippines I am an enthusiastic, customer-oriented with over 8 years’ experience in customer-facing environment, Dedicated Customer Service representative motivated to maintain customer satisfaction and contribute to company success. Detailed-oriented professionals with strong technical skills and the ability to learn concepts quickly. Hardworking and highly motivated, always willing to take a proactive approach to all conflict resolutions. WORK EXPERIENCE  Account Specialist (Concentrix – Citibank Financial Account May 30, 2024 – December 01, 2024)  Responsible on taking phone calls from Card Member, manage client accounts, ensuring that their needs are met and maintaining a positive relationship between client and company.  HR Assistant (Subic International Golf Club) November 30, 2022 – April 2, 2024)  Responsible for keeping personal records and medical records of all employees in different departments (201 File)  Responsible for answering employee’s concern and providing for clerical solution and Responsible on time keeping for Payroll and generate Pay slip of the employees.  Paralegal (Lexington Law Firm, BUWELO BPO Solution Company June 14, 2021 – October 27, 2022)  Provide personal tips and ways of how to improve their credit score, how to utilize the resources Lexington Law Firm has available and Educate clients on how the credit repair process works.  Resolve billing issues, clients concern, clients’ complaints, and provide top notch customer support and client satisfaction.  Contribute excellent client retention through consistently having a high cancel saved percentage, quality assurance scores.  Customer Service Representative (Smart Communications, Infocom August 10, 2020 – June 1, 2021)  Answering questions about a company’s products and services.  Resolving issues and troubleshooting technical problems.  Manage customer concerns with the objective of maintaining positive customer relationships with an organization.  Front Counter Cashier (McDonalds September 6, 2017 – September 6, 2020)  Follow every hygiene, sanitation and food safety practices and requirements laid down by outlet.  Taking orders, Process payments through cash and credit cards payments using cash register and digital systems.  Responsible for representing menus to patrons, answering questions on meal items, makes recommendations and serves food/beverages to customers and prepares the bill that itemizes total meal costs and sales taxes. EDUCATIONAL BACKGROUND Bachelor of Science in Office Administration (Bestlink College of the Philippines 2015 – 2019) INTERNSHIP  Admin Staff (East Avenue Medical Center June 1, 2018 – June 29, 2018)  Administrative Staff (Law Firm April 18, 2018 – May 11, 2018)  Talent Acquisition (Convergys Philippines Incorporation June 1, 2017 – July 14, 2017 SKILLS  Skilled with telephone inquiries  Leadership Qualifications.  Familiar with MS Word, Excell, Power Point, Canva, Google Drive, Google Docs, Google Mail and Google Calendar.  Excellent in presenting and communicating complex ideas clearly.  Highly organized, able to do multi-task and able to meet deadlines.  Administrative Support.  Time keeping and Appointment Scheduling.  Customer Service and Client Relations.  Research and Report Preparations.  Document preparation (Filing, Typing and Scanning)