Desiree Serrano

DESIREE SERRANO NORWALK, CONNECTICUT 06854 --Skills: Bookkeeping Administrative / Computer (PC / Mac Literate) ● ● ● ● ● ● Call Center (Inbound and Outbound) ● Vendor and Collection Calls ● Microsoft Suite / Internet Explorer / Chrome / Firefox ● Intermediate Web & Graphic Designer (Illustrator & Photoshop) Accounts Payables & Accounts Receivables Payroll & Tax Reporting Monthly Bank and Credit Card Reconciliation Quickbooks & Creative Solutions & ImproMed Year End Auditing Related Work Experience – see second page for Short Term Experience Veterinary Receptionist - 08/2020 – Present     Smith Ridge Vet Center – South Salem, NY Greets incoming clients and processes payments at end of appointments. Handles incoming existing and new clients with scheduling sick or wellness exams for cats, dogs, puppies or kittens. Conducts opening and closing of center which includes stocking front area, turning on computers, ensuring of daily cash and credit card sales are reconciled. Interacts with Veterinary Doctors to check up on replies to clients' questions and/or refills. Office Administrator & Bookkeeper - 05/2017 – 2/2018 Lexpress International, Inc. – Norwalk, CT  Oversaw all accounting procedures such as; bills, bank balances, credit cards, payroll and tax reporting.  Prepared and ensured that all of our documentation was in compliance for ISO 9001 Audit.  Converted documentation into compatible file formats for translation projects.  Assisted with project management so that client deadlines are met. Bookkeeping & Office Supervisor & Personal Assistant - 09/2011 – 05/2017      Human Resources Specialist - 08/2015 – 03/2016       HJ Hoffman Company – Norwalk, CT Revised data into Fast Manager and performed accounting duties in QuickBooks. Handled employees’ payroll, input timesheets through QuickBooks. Supervised, managed and delegated work flow to other personnel. Reconfigured Fast Manager Database to be compliant with company's profile. Customer Service & Collections Specialist - 02/2002 - 04/2006      Base One Technologies – New Rochelle, NY Responsible for new hires, existing employee relations as well as terminations of employees. Assisted Payroll Manager with ADP Payroll duties by verifying accuracy with timesheets, pay rates and miscellaneous data. Maintaining Health Benefits Enrollment/Terminations of all employees. Ensuring compliance with HR Policies, Prevailing Wage, Manuals and Employee Files. General administrative and payroll support to all personnel. Travelled every two weeks to a Pennsylvania client facility to provide human resources support to our employees. Office Manager & Accounting & Payroll Specialist - 09/2007 - 08/2008     LML Staffing Solutions – Westport, CT Created a simplified and organized database of clients and candidates. Performed advanced, diversified and confidential recruiting, human resources, billing and administrative support. Managed all the accounting; invoices, bills, collections, quotations, bank reconciliations, accounts receivables and accounts payables by using Quickbooks. Scheduled personal and business appointments, meetings, and travel itineraries for owner. Initiated remote Virtual Administrative work in January 2014 until May 2017. Lawn Doctor – Stamford, CT Composed routine correspondences, memos and reports with minimal direction Performed accounting duties; accounts receivables, collections, invoicing and billing. Proactively scheduled and maintained calendar of appointments and meetings. Followed up on various activities to ensure closure, completion and deadlines are met. Independently researched, prioritized, and followed up on incoming assignments, issues and concerns, including those of a sensitive and/or confidential nature; determined appropriate course of action, referral, and/or response. Short Term Projects: Accounting Clerk Assistant – 08/19 – 11/19      Assisted the accounts payable specialist Handled the administrative duties related to commission checks of different offices Printed and sent the escrow checks to other offices and attorneys Processed the documentation and filling processes of the office Offered customer service to different external parties Human Relations / Benefits Specialist – 07/18 – 10/18        Absolute Best Care – Stamford, CT Interviewed candidates by screening them thoroughly and created updated resume. Placed ads throughout CT/Westchester areas to recruit an ongoing basis. Demonstrated comprehensive skills, confidentiality and knowledge of organization policies and practices. Administrative Assistant - 04/2006 - 02/2007    Mullaney Trust – Stamford, CT Assisted Vice President with various projects including recent Audit Project. Organized and created file management system. Solved accounting, troubleshooting, and software compatibility issues. Recruiting Specialist & Office Manager - 01/2010 to 07/2010    Laforte Financial Services - Stamford, CT Downloaded and printed Financial Information from various Financial Institutions. Entered numerical data into various Accounting Programs such as Creative Solutions, Excel and Quickbooks. Verified that all of the account statements, deposits, debits, credits and checks have accurate totals. Introduced quicker shortcuts of combining totals to decrease inputting time in half. Administrative Assistant & Accounting Specialist - 01/2011 to 08/2011    Mensch Mill and Lumber – Bronx, NY Obtained and negotiated pricing quotes from distributors for government accounts. Provided administrative and backup support to other order entry specialists. Thorough research in finding the best, quality pricing to help save money in the whole process. Verified that all the order processing stages were followed through as well as trade compliance. Maintained persistence with vendors as well as establishing key vendor relationships. Bookkeeping & Accounting Specialist - 06/2014 to 11/2014     Rick's Main Roofing, Ltd. - Norwalk, CT Gathered all labor, materials and other incurred costs to create cost analysis reports to oversee profitability in each job. Managed all accounting duties: bills, bank balances, credit cards, payroll and tax reporting. Assisted other office personnel with administrative and invoice tasks. GSA Associate - 03/2016 - 07/2016      Base One Technologies – New Rochelle, NY Responsible for new hires, existing employee relations as well as terminations of employees. Solved transitional local and interstate state payroll tax issues from ADP to Paychex. Assisted Payroll Manager with Paychex Payroll duties by verifying accuracy with timesheets, pay rates and miscellaneous data. Maintaining Health Benefits Enrollment/Terminations of all employees. Ensuring compliance with HR Policies, Manuals and Employee Files. Verified vendors/client invoices were accurate and ensured payment reconciliation reports were accurate from client/vendors. General administrative and payroll/hr support to all personnel. Bookkeeper & AP/AR & Payroll Specialist - 02/2018 – 07/2018    William Pitt Sotheby’s – Stamford, CT CTM Brochure Display – Stamford, CT Coordinated administrative, accounting and operational functions for the company. Communicated and built relationships with clients, vendors, business partners and colleagues. Managed and prioritized all incoming/outgoing communications, including internal/external mail, calls and reports. Education:    Attended January 1991 to October 1991 - Katharine Gibbs - Norwalk, CT - Information Processing Attended September 1989 to December 1990 - Salve Regina College - Newport, RI - Business Management Attended September 1986 to June 1989 - Joel Barlow High School – Redding, CT Personal Achievements:    Became an Official Notary Public and my commission expires October 31, 2021. Featured on News12 CT Our Lives on May 2013 with Gwen Edwards discussing my book and newspaper Published a self motivation book on March 2013 called Unleashing The Fear Within http://www.youtube.com/watch?v=h208lC_SFok