Desiree Ruth Lictao

DESIREE RUTH C. LICTAO, CB -- Bookkeeper | Office Clerk | CSR | Data Entry Central C, Philex Mines, Tuba, Benguet SUMMARY Detail-oriented and organized in managing financial records and maintaining accurate accounts. Dedicated and hardworking, with excellent communication skills and a willingness to learn and grow within a team-oriented environment. Seeking a company to apply my expertise in financial management, data analysis, and reconciliation to contribute to the success of the organization. EDUCATION PROFESSIONAL EXPERIENCE Saint Louis University - Baguio Customer Service Representative Bachelor of Science in Business Administration major in Financial Management- SKILLS Efficient Proficient Versatile Detail-oriented Multitasker Empathetic Thoroughness Time management Problem Solving Organized Customer Oriented Ability to work at a fast pace Tech - savvy Data Entry GSuite Microsoft Softwares Zendesk & Salesforce software Foundever, Philippines | February 22, 2023 - February 26, 2024 Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Foster trust and strong customer relationships through open communication. Provide accurate information using appropriate methods/tools. Achieve sales and call handling targets. Resolve customer complaints promptly and effectively, ensuring satisfaction. Maintain and organize customer records and accounts. Follow communication procedures, guidelines and policies Office Clerk (DOLE - SPES) Philex Mining Corporation | November 9, 2020 - December 15, 2020 Labels and sorts document files Operates and performs basic maintenance of office machines Sorts and responds to clients files Maintains paper and electronic records Maintains professional appearance and behavior Meticulously proofreads company’s clients data Maintains confidentiality about the informations inside the workplace Trainee at Philippine National Bank PNB Rizal Park, Baguio City | January - May (2020) CERTIFICATIONS Certified Bookkeeper Executive Development Corporate Ethics, Governance and Social Responsibility STOCK TRADING 101: Seminar on Fundamental Analysis ABC’s of Stock Exchange Learn banking operations fundamentals, including customer service, account management, loans, and transactions. Assist with customer inquiries promptly and professionally. Collaborate with team to enhance customer acquisition, retention, and satisfaction strategies.