Desiree Punzalan

DESIREE PUNZALAN E-COMMERCE VIRTUAL ASSISTANT PROFILE I am a self-motivated starter and a detail-oriented problem solver that will go above and beyond to ensure everyone is taken cared of. I can work under pressure and can adapt to any work situation to ensure the deadlines are met. I believe that for a company to grow and survive, it should have an exceptional customer service. CONTACT www.facebook.com/dezzs-Desspunzalan05 bit.ly/desspunzalan desspunzalan05.wixsite.com/mysite AREAS OF EXPERTISE & SKILLS Administrative Skills Customer Service Skills Basic Wordpress Social media management Drop shipping TRAINING 2018 E-commerce for Virtual Assistants -Successfully completed Online course training for E-commerce. Virtual Assistant Bootcamp -Successfully completed online course training for Virtual assistance. PROFESSIONAL EXPERIENCE 2015 Project Management Associate at West Business Services Responsible for order fulfillment and order processing of telecommunications business to business account. Gathers project information, monitor projects on a regular basis & prepare status reports for clients. 2012 Technical Support Representative-Level 2 at Wipro Limited Inc. Handled escalation calls and troubleshooting DSL internet connection issues. Document all call information pertaining to customer problems, requests and actions done. 2011 Customer Service Representative at NCO Group APPS & TOOLS Google Apps Communication tools Trello & Basecamp Buffer & Hootsuite JungleScout AMZ Scout Amazon Seller Central Shopify & Oberlo EDUCATION 2008 Bachelor of Science in Tourism University of San Agustin Product Research/Listing Inventory management Order Processing & Fullfillment Shopify & Oberlo Management Amazon FBA Assist Amazon.com US customers in placing an order, returns and complaints, as well as processing replacements. Deliver outstanding service, exceed expectations and build long-term loyalty.