DESIREE PUNZALAN
E-COMMERCE VIRTUAL ASSISTANT
PROFILE
I am a self-motivated starter and a
detail-oriented problem solver that
will go above and beyond to ensure
everyone is taken cared of. I can
work under pressure and can
adapt to any work situation to
ensure the deadlines are met. I
believe that for a company to grow
and survive, it should have an
exceptional customer service.
CONTACT
www.facebook.com/dezzs-Desspunzalan05
bit.ly/desspunzalan
desspunzalan05.wixsite.com/mysite
AREAS OF EXPERTISE & SKILLS
Administrative Skills
Customer Service Skills
Basic Wordpress
Social media management
Drop shipping
TRAINING
2018 E-commerce for Virtual Assistants
-Successfully completed Online course training for
E-commerce.
Virtual Assistant Bootcamp
-Successfully completed online course training for
Virtual assistance.
PROFESSIONAL EXPERIENCE
2015
Project Management Associate at West
Business Services
Responsible for order fulfillment and order
processing of telecommunications business to
business account.
Gathers project information, monitor projects on
a regular basis & prepare status reports for
clients.
2012
Technical Support Representative-Level 2
at Wipro Limited Inc.
Handled escalation calls and troubleshooting
DSL internet connection issues.
Document all call information pertaining to
customer problems, requests and actions done.
2011
Customer Service Representative at NCO Group
APPS & TOOLS
Google Apps
Communication tools
Trello & Basecamp
Buffer & Hootsuite
JungleScout
AMZ Scout
Amazon Seller Central
Shopify & Oberlo
EDUCATION
2008 Bachelor of Science in Tourism
University of San Agustin
Product Research/Listing
Inventory management
Order Processing & Fullfillment
Shopify & Oberlo Management
Amazon FBA
Assist Amazon.com US customers in placing
an order, returns and complaints, as well as
processing replacements.
Deliver outstanding service, exceed
expectations and build long-term loyalty.
