Desiree May Ebol

WORK HISTORY Email Customer Support - SHOPIFY Dropshipping March 20 - April 20 DESIREE MAY EBOL Customer Service Specialist PERSONAL PROFILE Over five years of working as a Customer service, I was able to help my clients and previous company to build a professional relationship with their consumers through an exceptional and respectful way of Customer Service (via prone,email and chat) • Provide support to my client's customers inquiries and escalate issues of order delays. • Track customer's order frequently for follow ups. • Gives feedbacks to improve our standards and procedures Telco Services of Australia (BPO setting) Order Management Specialist (Feb 2015-June 2019) • Liased with management to resolve complex orders issues to maximize customer satisfaction. (Telstra) • Sent emails to communicate order status and informed customers of back orders or shipping delays. • Reviewed order terms and conditions with customers to comply with company policy. ACADEMIC BACKGROUND Asian Institute of Computer Studies Associate Degree of Business Information Management- Winslough High School ACHIEVEMENTS Signal Village National High School • Recognized as one of the Top Agents for Telstra Order Management Line of Business SKILLS & INTERESTS GET IN TOUCH Mobile:- Email:-Portfolio: https://eboldesiree02.wixsite.com/website LinkedIn: @desireemayebol Address: Blk 16 Lot 7 Alapan 2A Imus Cavite I am proficient in customer service,email management, Ms Word, PowerPoint and Ms Excel