Desiree Jay Raposala

DESIREE JAY RAPOSALA Appointment Setter / Customer Service Representative Profile Customer service telecommunications professional and B2B lead with experience generation. Skilled in at connecting with potential clients, identifying business needs, and delivering excellent service. Passionate about helping businesses find solutions that drive growth. -- Work Experience Tagoloan, Misamis Oriental Feb 2025 - Education Apr 2025 Appointment Setter Simple.biz | Remote Handle outbound B2B calls to introduce web design services to potential clients Schedule appointments between interested businesses and the web design team Senior High School Clearly explain service benefits and address initial 2018 - 2019 Accurately document call outcomes and questions from business owners Sta. Ana National High School appointment details Maintain professional communication with diverse business representatives Contribute to the lead generation team's conversion goals Expertise B2B Lead Generation Appointment Setting Effective Communication Client Relationship Building Problem Resolution Documentation and Record Keeping Account Management Oct 2021 Aug 2022 Customer Service Representative Teleperformance | Cagayan de Oro Assisted customers with billing inquiries, order tracking, and account management Resolved technical and service issues through clear communication and problem-solving Identified appropriate service options based on customer needs Performed basic troubleshooting for network and device issues, escalating complex problems when necessary Maintained detailed call documentation to ensure accurate customer records and seamless follow-up