Desiree Gay Barrientos Villanueva

Desiree Gay Villanueva- (- 41, Oriental St., Mabini Complex, Brgy. 9A Poblacion, Davao City 8000 To obtain a full time position as a team-player in a people-oriented organization where I can maximize my customer-service experience or any of the skills I have gained from my previous work in a challenging environment to achieve the corporate goals. EXPERIENCE Peak Support LLC CSR/Case Coordinator | July 2023 - September 202 Customer Servic Set up tow schedule Novally Lead Quality Control Analyst | Sept 2022 - July 202 Data Formatting (Excel Data Validation/Verificatio Lead Quality Audi Data Analys Televerif Lead Verifier VXI Global Holdings, Inc Subject Matter Expert | April 2021 - June 202 Account Associate for 4 months – take inbound calls and assist PayPal user As an SME, I assisted in training agents on how to provide customer service, take supervisor calls, audit the quality and validity of calls for possible callouts/infractions Demaisip Acctg Service Bookkeeper/Accounting Staff | July 2020 - March 202 Generation of monthly, quarterly, and annual financial reports such as balance sheet, statement of income and loss & cash flo Data entry for VAT relie Reconciliation of books of accoun Financial Analysis Payroll PROFESSIONAL SKILLS Microsoft Office, Quality Auditing, Lead Verification, Customer Service, Bookkeeping, Taxation, Account Reconciliation, Data Entry, Financial Analysis, Accounting software (QB & Netsuite) EDUCATION University of Mindanao, Matina BS in Accounting Technology | June 2015 - May 2022 CERTIFICATES Civil Service Professional (2019 NC3 Bookkeeping Passer