Desiree De La Serna

DESIREE DE LA SERNA GENERAL VIRTUAL ASSISTANT Hi there! I’m Desiree, a virtual assistant passionate about social media management. I like to help business owners promote their brands on social media by creating engaging content that drives traffic to their websites and grows the size of their audience. CONTACT WORK EXPERIENCE P : - PAGCOR SLOTSERVICE ASSISTANT E -S : live:.cid.333a1a634e94f5eb SKILLS Social Media Management Social Media Marketing Content Creation Graphic Designing Facebook Ads Calendar Management Video Editing Seo On-Page Optimization Seo Off-Page Optimization Backlinking Email Marketing (Mailchimp,Active Campaign) Email Management Lead Generation LANGUAGE English - Nov 2008- May 2022 Provided excellent customer service and achieved a high rate of client satisfaction and retention. Greeted clients and provided them with information and superior service. PART TIME JOB SOCIAL MEDIA MANAGER BOOBA BOOZE CAFE BOOBA BOOZE TIGATTO Nov 2020- Jan 2022 Oct 2021- Present Building a social media presence by maintaining a solid online presence. Monitoring the company's brand on social media. Building brand awareness by engaging relevant influencers. Responding to comments on each of our accounts. Overseeing customer service provided via social media. Analyzing data to determine whether social media campaigns have achieved their objectives. SOCIAL MEDIA MANAGER CALLIX & CO May 2021- Jan 2022 Manage an organization's online presence by developing a strategy, producing good content, analyzing usage data, facilitating customer service, and managing projects and campaigns.- live:.cid.333a1a634e94f5eb PART TIME JOB Mar 2021- Aug 2021 SOCIAL MEDIA MANAGER RATNASAGARJEWELS Plan and develop social media campaigns. Craft compelling content. Posting content across social media accounts. Engaging with customers on different channels. Jan 2020-Mar 2021 GENERAL VIRTUAL ASSISTANT KATIEWENS Respond to emails and phone calls. Schedule meetings. Book travel and accommodations. Manage a contact list. Prepare customer spreadsheets and keep online records. Organize managers' calendars. Perform market research. Create presentations, as assigned. Used Active Campaign for marketing EDUCATION UNIVERSITY OF SOUTHEASTERN PHILIPPINES 2003 TRAININGS SOCIAL MEDIA MANAGEMENT IN-DEPTH 2020 GENERAL VIRTUAL ASSISTANT 2020 SEO IN-DEPTH 2021 E-COMMERCE IN-DEPTH 2021 GRAPHIC DESIGN IN-DEPTH 2020 - - live:.cid.333a1a634e94f5eb