Desiree Agramon

 DESIREE M. AGRAMON 📞- | 📧-🏠 Cambridge Village Condominium, Brgy. San Andres, Cainta, Rizal PERSONAL INFORMATION Age: 49 Birthday: December 27, 1975 Sex: Female Civil Status: Married EDUCATIONAL ATTAINMENT Bachelor of Science in Nursing Riverside College | Graduated: March 1997 High School La Consolacion College Murcia | Graduated: March 1993 Elementary Murcia Elementary School | Graduated: March 1989 PROFESSIONAL EXPERIENCE Medical Scribe / Patient Services Coordinator Accenture | June 26, 2023 – Present Accurately document patient-provider interactions in real-time using electronic health records (EHR) systems. Coordinate patient appointments, referrals, and follow-ups to ensure smooth clinic operations. Collaborate with medical staff to support patient care delivery and administrative efficiency. Maintain strict confidentiality and compliance with HIPAA standards in all documentation and communication. Complaint Handling Specialist – Medical Devices Wipro Philippines, Inc. | April 22, 2022 – June 9, 2023 Handled product complaints related to medical devices, ensuring timely resolution and regulatory compliance. Investigated issues and collaborated with internal teams for root cause analysis and reporting. Ensured quality standards in all communications and maintained detailed case documentation for audit purposes. Customer Service Specialist – Email and Chat Support Phoenix Virtual Solutions | September 23, 2021 – February 15, 2022 Delivered professional customer support via email and chat for U.S.-based healthcare clients. Assisted patients with account information, appointment scheduling, and general service inquiries. Maintained data accuracy and followed security protocols to protect patient information. Senior Process Executive – Voice Support Cognizant Technology Solutions Inc., Taguig | March 16, 2020 – December 31, 2020 Provided voice support for healthcare-related inquiries including benefits, claims, and billing. Resolved member concerns effectively while maintaining high satisfaction scores. Navigated multiple systems to retrieve and update patient and insurance information. COB / Subrogation Recovery / Resolution Analyst Optum Global Solutions Inc., Taguig | April 14, 2014 – February 14, 2020 Investigated coordination of benefits (COB) and subrogation cases for healthcare claims. Verified third-party liability and processed overpayment recoveries. Partnered with insurance carriers, attorneys, and members to close cases accurately and timely. Tier 2 Customer Service Representative – Claims & Benefits Conduent (formerly Xerox), MOA Pasay | April 2012 – March 2014 Managed escalated calls involving insurance benefits, claim denials, and policy questions. Provided clear, accurate information and support to health plan members. Maintained call quality metrics and supported training for junior representatives.