As a customer service representative, it is all about providing the customer's needs wholeheartedly. also, providing information to them especially when they need clarifications about their bill.
we also extend our help to our valued customer in choosing the right plan depending on their budget by simply offering options or suggestions but still the quality and benefit of their plan will not be compromised.
i also have a background in retention, sales, placing orders for the customer, and i used to book a flight cause i worked in HA for general reservation department.