Derrick Reece M

Driven communications and customer experience leader with 4+ years’ experience in digital engagement, risk management and  omnichannel support across fintech, media and  events industries. Improved customer satisfaction by 97%, reduced fraud exposure by 25% and  optimised operational efficiency across global teams. Led customer service operations for 10,000+ monthly interactions, executed over 50 client events and  secured media visibility through strategic partnerships. Demonstrated success working in remote and hybrid environments, with flexibility across EMEA, EST and  CET time zones.