Derrick Mutange

📄 DERRICK MUTANGE 📍 Kenya (Remote) | 💼 Professional Summary Customer Service Representative with 1.5 years of experience supporting global traders at a proprietary trading firm. Strong communicator with a proven ability to handle high-volume client interactions through live chat and email. First-class honors degree in Actuarial Science with technical expertise in trading platforms, financial data analysis, and MQL4/MQL5 coding. Flexible with time zones and committed to delivering top-tier support in fast-paced environments like trading and fintech. 🧑💻 Professional Experience Customer Support Representative iFunds Prop Firm – Remote Jan 2023 – Feb 2025      Delivered high-quality live chat and email support to traders worldwide. Troubleshot account, platform, and funding issues with a technical and client-focused approach. Maintained response time KPIs and high user satisfaction levels. Liaised with internal teams (tech, risk, compliance) to resolve escalations. Educated clients on rules, trading requirements, and platform features. Freelance Developer & Trading Tools Consultant Self-Employed – Remote 2019 – Present     Developed custom indicators and trading automation tools using MQL4/MQL5. Created Excel-based financial dashboards and Python scripts for data analysis. Provided remote support to traders and small businesses on technical setup and analytics. Built responsive websites and streamlined workflows for fintech clients. 🎓 Education Bachelor of Science in Actuarial Science (First-Class Honors) University of Nairobi, Kenya Graduated: 2021 🛠🧑 Key Skills        Customer Support (Live Chat & Email) Proprietary & Crypto Trading Knowledge Technical Troubleshooting MQL4/MQL5, Python, Microsoft Excel Analytical Thinking & Financial Modeling Help Desk Tools (e.g., Zendesk, Intercom, Freshdesk) Clear & Professional Written Communication 🌐 Languages   English – Fluent Swahili – Fluent 📝 References 1. Collins Opiyo Customer Support Admin, iFunds Prop Firm Worked as Derrick’s direct supervisor in customer support -. Emily Shawn Freelance Client – Shopify Store Owner Derrick customized her Shopify theme and provided tech support 3. Michael Otieno Lecturer, University of Nairobi – Actuarial Science Department Mentored Derrick during his university studies and final-year project CONTACT INFO UPON REQUEST