DERRICK COMMODORE
Acheampong Village, Tema , Greater Accra, Ghana |
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PROFESSIONAL SUMMARY
Dedicated Computer Engineer with expertise in systems troubleshooting and technical support. Currently deliver hightouch customer support for trading communities: resolve inquiries via email/Discord, manage CRM tools (Kajabi, Keap,
Stripe), drive engagement/retention, and apply engineering precision to optimize workflows and achieve 5-star
satisfaction. Self-motivated, disciplined, committed to continuous learning and technical excellence.
EDUCATION
University of Ghana, Legon, Greater Accra, Ghana
Aug 2024
Bachelor of Science, Computer Engineering
Related Coursework: Computer Networks, ,Programming Language Fundamentals, Introduction to Database
Management, C/C++ Programming
GPA: 3.80/4.00
RELEVANT EXPERIENCE
WBTrading Education, United States
Professional Trader, Community Support & Growth Assistant Roles
Jun 2025 - Present
Executed 2+ weekly live trades using proprietary momentum, reversion, bias bar, and D1 swing strategies; created
educational content to build thought leadership in day trading.
Delivered Tier 1 support and community management: resolved 3–10 daily emails + 10–20 weekly DMs, moderated
Discord, captured wins, ran quizzes/awards, and maintained 35%+ engagement with zero negative reviews.
Managed member lifecycle via Kajabi, Keap, and Stripe: tracked activity/revenue, handled
onboarding/renewals/subscriptions, resolved issues, and supported growth through affiliates and metrics.
Drove community growth through affiliates, social posts & performance tracking
Wilmar Africa LTD, Tema, Greater Accra, Ghana
I.T Support Technician
Nov 2024 - Jan 2025
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
University of Ghana Computing Systems, Legon, Greater Accra, Ghana
Network Engineer Intern
Ran cabling and installed data drops for new node installations.
Maintained network connectivity of workstations, servers and network devices.
Worked with outside vendors for fiber installations and service.
Aug 2023- Sep 2023
PROJECTS
Contributors : Afia Akyaa Dabanka
Skin Disease Detection Using AI and ML
Dec 2023 - Aug 2024
Built a Flask web app for AI-powered skin disease detection.
Added symptom matching to enhance diagnostic accuracy.
Designed a user-friendly health-themed UI.
SKILLS
Certification: Python Essentials 1, Introduction to Cybersecurity, Network Addressing and Basic Troubleshooting
Computer: Microsoft Excel, Word, PowerPoint, Touch Typing, Python Programming
Language: Intermediate English
