Derek Mullen

DEREK MULLEN LEAD GENERATION & SALES OPERATIONS CONSULTANT | Remote Team & Data Management Specialist Professional Summary A highly strategic and results-driven consultant with over 30 years of experience, including 10+ years specializing in global, remote sales enablement, lead generation strategies, and database operations. Proven expertise in transforming data, people, and processes to drive business growth and ensure a consistent pipeline of high-quality leads.    Remote Team Leadership: Extensive experience supervising and mentoring internal teams, including training 480+ SDRs and building remote customer success teams across the Philippines, ensuring adherence to best practices, clear goals, and high performance. Data & Database Management: Specialized in optimizing and controlling the lead collection process, including daily data validation, quality control (QC), processing leads for accuracy, and ensuring systems are scalable and repeatable. Strong command of CRM (Salesforce, HubSpot) and advanced analytics. Strategic Growth: Expertise in new business acquisition, developing lead generation strategies utilizing CRM and social platforms, and acting as a trusted advisor to enterprise clients to deliver measurable ROI. Prepared to thrive in a fastpaced, high-growth environment. Core Competencies        Lead Generation Process Optimization Database Administration & Quality Control (QC) Remote Team Supervision & Mentoring (SDR/Researcher) Data Validation & Email Verification CRM Systems (Salesforce, HubSpot) & Campaign Tracking Recruiting, Onboarding, & Training Researchers/SDRs Professional Social Network Research (LinkedIn, X)  Strategic Planning & Revenue Enablement Professional Experience Consultant Sales Operations Director/Customer Success Manager CC. Talent, Angeles, Central Luzon, Philippines November 2024 – October 2025     Database Optimization: Spearheaded a new sales operations strategy, optimizing the lead research and collection process to drive revenue growth and enhance team efficiency. Data Validation & Reporting: Implemented data-driven insights using advanced analytics to improve forecasting accuracy and support strategic planning. Developed reports to track key performance indicators (KPIs) for data collection and lead quality. Account Retention: Implemented proactive health monitoring frameworks to identify at-risk accounts, executing intervention strategies that improved retention rates. Collaborated with cross-functional teams to align resources and develop marketentry strategies for products and services. Manager, Sales Training & Development ConnectOS (Client: Maclean Financial), United Kingdom August 2021 – September 2024     Remote Team Leadership: Led the recruiting, training, and onboarding of 480+ remote SDRs across US and Australian markets, equipping the team with the skills to excel in lead qualification and pipeline development. Process & Workflow Management: Partnered with business units to identify growth opportunities and optimized workflows and tools, integrating AI to elevate sales team performance and ensure best practices in outreach and communication. Supervised team performance, providing regular updates on staff progress and campaign outcomes to senior leadership. Championed a "Six-Star service" philosophy, strengthening client relationships and retention in a competitive financial services landscape. Consultant DB CONSULTANCY LTD, National Capital Region, Philippines January 2015 – Present     Lead Generation & Database Administration: Developed comprehensive lead generation and sales strategies, utilizing CRM systems and social media platforms (LinkedIn, Twitter) for targeted prospecting. Delivered bespoke BPO solutions, including the recruitment, training, and management of sales and customer service teams. Client Success & Data QC: Developed customer onboarding and adoption playbooks, using an analytical approach to monitor conversion metrics and campaign performance to provide actionable recommendations for improved client outcomes and strengthened retention. Grew account values 40-60% year-over-year by serving as the primary point of contact for key clients and identifying opportunities for service expansion. Senior Consultant Oracle CMS Int'l, Makati, National Capital Region, Philippines February 2012 – January 2015   Trainer and Shift Lead: Promoted to Trainer and Shift Lead, overseeing customer service and technical support teams for Australian markets. Prioritized critical after-hours services, ensuring operational excellence for utilities and emergency service clients. Technical Skills     CRM & Database Tools: Salesforce Sales Cloud, HubSpot! CRM Platforms & Research: LinkedIn, X, Google+ for lead generation Analytics & Software: Advanced analytics tools, AI training platforms, VoIP/SIP systems Microsoft Office: Intermediate to advanced Word, PowerPoint, and Excel Skills