Derb Assefa
Bahir Dar, Ethiopia ||-| -| LinkedIn:
https:\\linkedin.com/in/derbassefa
Professional Summary
Dedicated and empathetic Creator Support Specialist with 14+ years of experience in IT
systems, digital tools, and content platforms. Proven ability to deliver exceptional
customer service, troubleshoot technical issues, and support user growth with a strong
passion for YouTube and content creation technologies. Skilled in remote team
collaboration, AI tools, and workflow automation. Excels at understanding creators’
needs and enhancing their experience with digital platforms like vidIQ.
Core Competencies
Creator Support & Customer Success
YouTube Optimization & Content Strategy
Technical Troubleshooting & Onboarding
AI Tools & Workflow Automation (e.g., ChatGPT, Deepseek)
Empathy & User Advocacy
Team Collaboration in Remote Settings
Growth Mindset & Learning Agility
Written & Verbal Communication
Professional Experience
Freelance Content Consultant & Digital Systems Expert
Bahir Dar, Ethiopia (2022 – Present)
- Advised creators and digital entrepreneurs on platform growth strategies and tools like
Capcut, Youtube Studio, Tiktok Studio, TeamViewers and Canva.
- Provided remote tech support, training, and onboarding for YouTube creators and small
businesses.
- Developed automated solutions using AI and ERP tools to simplify workflows and
boost content production.
General Manager – Tana Communication PLC
Bahir Dar, Ethiopia (2019 – 2022)
- Digital device a tech-focused team offering media and content services; integrated
YouTube channel support and digital presence management.
- Initiated creator-centered programs, providing guidance on video optimization and
analytics interpretation.
- Oversaw implementation of customer support strategies, resulting in improved client
satisfaction scores.
Technical & Production Manager – Tana Communication
Addis Ababa, Ethiopia (2015 – 2019)
- Directed system implementations and provided Tier 1 & 2 support for end-users.
- Created user manuals and support documentation, demonstrating an empathetic
approach to technical training.
- Fostered collaboration across departments to resolve client issues and introduce
platform improvements.
Education
BSc in Electrical and Computer Engineering
Mekelle University – Ethiopia
Certifications, training & Tools
- YouTube Creator Academy
- AI in Content Creation (ChatGPT, DeepSeek, Pictory)
- Digital Marketing– Google
- Canvas, Firework, CorelDraw
Passions & Interests
- Supporting creators to reach their goals on YouTube
- Experimenting with AI tools to improve efficiency
- Engaging in online communities and creator forums
- Lifelong learning and continuous growth
