Deon

CARRICULUM VITAE OF DEON MATSIMELA PERSONAL INFORMATION DEON LUNGILE MATSIMELA 12 Swemmer, Gezina, Pretoria--www.linkedin.com/deonmatsimela | Date of birth 28/12/1985 | Drivers Code 10 | Nationality South African | ID No- WORK EXPERIENCE Desketh (PTY) LTD (Witbank) July 2016 – Currently Site Supervisor & SHE Rep • Execute group business strategy & facilitate SHE risk assessments. • Ensure effective & efficient Operation according to defined goals & objectives. • Facilitate SHE risk assessments, monitor & improve compliance. • Solicit inputs from team members, stakeholders and customers. Transpharm (Pretoria) Nov 2014 – Jan 2016 Patient Communication –Inbound Team Leader • To handle inbound & outbound calls to customers in accordance with SLA’s • Processing queries, compliments, complaints and changes • Adhering to best operating practices within the contact centre • Data Capturing accuracy and integrity • Having good business etiquette when interacting with clients Medipost Pharmacy (Pretoria) Jan 2013 – Nov 2014 Patient Communication –Inbound Agent • Handle inbound & outbound calls to customers in accordance with SLA’s & call centre best practices. • Provide administrative support to the contact centre • Processing queries, compliments, complaints and changes • Adhering to best operating practices within the contact centre environment and achieving targets • Provide clients with factual information and always be open and honest Central Dublin Restaurant (Witbank) Nov 2011 – Dec 2012 Assistant Manager / Head Waiter • Serving and assisting with customers, serving & taking orders. • Provide administrative support • Processing queries, ordering stock and uniforms • Data Capturing accuracy and wages, cash up • Having good business etiquette when interacting with customers Absa Bank (Pretoria) Oct 2010 – Nov 2011 Credit Card Sales – Outbound Sales Agent • To achieve the assigned sales target • To achieve individual service quality standard for products • Assist in the implementation of sales & marketing strategies • Total compliance with laid down norms in terms of compliance risk, operational risk and Group Regulatory Medscheme Bonitas (Roodepoort) Feb 2008 – March 2010 Inbound Call Centre Agent Multichoice (Randburg) June 2006 – Jan 2008 Inbound Call Centre Agent EDUCATION & TRAININGS Safety Health Environmental Representatives (2020) Completed OHS Academy Introduction to Manufacturing Eng. with 3D Printing (2020) Completed University of Johannesburg Customer Relationship Management Certificate (2019) The Art of Service Google Online Marketing Fundamentals (2018) Digital Skills for Africa - Google Customer Service Training Certificate (2015) Palomino Training Solutions Higher Certificate in Project Management (2014) Completed Rosebank College (Auckland Park) Student number- Senior Certificate-Grade 12 (2005) Edendale Career College English Afrikaans Business Economics Economics Computer Studies Biology UDEMY Online Courses Completed Customer Relationship Managements Operations Management The complete Forex trader Fundamentals of Forex Trading Elliot Wave Course Support & Resistance Course Trading Binary Options PERSONAL SKILLS & COMPETENCIES Languages English, Zulu, Sotho, Afrikaans Fluent in verbal, reading & written language. Computer Literacy Certificate, Ms Word Ms Excel Ms Powerpoint Ms Outlook Ms Project ADDITIONAL INFORMATION & ACHIEVEMENTS 2018 SAB Kickstart Boost Supply Chain Readiness Workshop Certificate of Attendance Medipost Pharmacy (Pretoria) Jan 2013 – Nov 2014 Achievements: Award for Agent of the month Oct, Nov, Dec 2015 Award for Best Customer Service Award for Best Surveys and compliments Absa Bank (Pretoria) Oct 2010 – Nov 2011 Achievements: Award for Best Outbound Sales Award for Best Quality Assurance Award for Best Adherence REFERENCES Mr. Furguson Nkosi Desketh Director Tel:- Ms. Farzanah Amob Transpharm Supervisor Tel:-/- Nelly Mathebula Medipost Team Leader Tel:- Mr. Jacques Fourie Central Dublin Owner Tel:-/- Nikita Estebeh Central Dublin Tel:- Tshegofatso Moema Absa Team Leader Tel:- To whom it may concern. Deon Matsimela is a hard working young man, that is driven towards excellence and sets very high standards for himself in his work, he has good leadership skills but makes an excellent team player. He is punctual, trustworthy and an asset to have in the hospitality industry he always follows the rules and standards required, and set goals not just to improve a standard but to obtain and exceed it. Fellow staff and management respects him, and works well with him, he applies himself when learning something new and is not afraid of a challenge. We here at Central Dublin have grown to love and respect him and his work ethics, he has proven to be a really good worker and we would recommend him for any managers post. If you have any further questions or queries please feel free to contact me at work. Jacques Fourie (Owner-