Deo Gabriel M. Fuerte

I am a dedicated and detail oriented Customer Support Specialist with over 5 years of experience, including direct experience supporting an e-commerce fashion brand using the Shopify platform. I have a proven ability to deliver exceptional service in fast paced, high volume environments.

My core strength is applying a proactive approach to customer service, focused on identifying improvements and minimizing customer issues to reduce potential refund and chargeback rates. I am highly skilled in CRM platforms (Zendesk, Salesforce, Freshdesk) and Google Workspace.

Here is how I can bring value to your team:

🛒 E-commerce & Customer Support Excellence

Shopify Expertise: Processing refunds and managing transactions directly within the Shopify platform, ensuring accurate and timely resolutions for an e-commerce fashion brand.

Inquiry Resolution: Providing prompt, professional, and empathetic support across multiple channels (Email, Phone).

Chargeback Prevention & Retention: Effectively communicating with customers to proactively resolve issues and handle cancellation requests, supporting efforts to prevent chargebacks and drive client retention.

Record Keeping: Maintaining meticulous records in Google Sheets and CRM tools for customer interactions and transaction details, ensuring structured reporting and data integrity.

📈 Data Management & Process Improvement

Metrics Tracking: Tracking performance metrics and utilizing tools like Google Sheets for systematic data handling and process documentation.

Workflow Enhancement: Collaborating cross-functionally to resolve recurring issues and improve support workflows, demonstrating a proactive approach to enhancing customer satisfaction.

Training & Quality Assurance: Designing and facilitating training programs on CRM tools and data processes, with a keen eye for detail and quality assurance.

👥 Team & Leadership Support

Mentorship: Supervising daily operations and offering guidance and support to junior team members.

Project Oversight: Managing creator agreements and overseeing influencer payments/commissions for an agency.

✅ Core Strengths

Platform Proficiency: Highly skilled in Shopify, CRM Platforms (Zendesk, Salesforce, Freshdesk), and Google Workspace.

Communication: Clear, consistent, and empathetic written & verbal English communication.

Attention to Detail: Proven ability in accurate record-keeping, process documentation, and quality assurance.

If you are looking for a reliable, process-driven professional to enhance your e-commerce customer experience and ensure data accuracy, let's connect.