Denzel Osei Oppong

Denzel Osei Oppong GA – 539 – 2780 ê15 Sheikh Tetteh Lane êDansoman Estates, Accra êGhana -- Work Experience Test Day Delivery and Logistics Coordinator ê English and Exams British Council Ghana § § § § § § § § Undertake the related planning and delivery functions in preparation for Test Days in line with British Council processes through the use of standard procedures and templates Ensures confidential exams materials are received at Test Centre and stored securely Recognise and understand the impact of incidents arising and proactively alerts the team to any issues of concern that are likely to impact service delivery or customer experience Support continuous improvement in the efficiency, cost effectiveness and quality of service delivery systems by proactively working with Operations Manager to deliver satisfactory and timely resolution of customer complaints and coordinates input from other team members as required Act as point of contact and manage escalated issues in country from Venue Supervisors, supported by Operations Manager / Cluster team when required Undertake contingency and risk management on the ground, liaise with Customer Service, Examiner or Venue Staff to ensure alignment on communications and leads on compliance and investigations on Test Day and related issues Plan and prioritise work activities, which span across different work streams, responding to changing and competing requirements to ensure effective delivery of responsibilities over varied timelines Task and coordinate others to complete timelimited, straightforward activities, within established procedures, in order to ensure efficient delivery of services whiles monitoring task completion to agreed quality and time standards ITN Finance Assistant Temporary Project Assistant Population Services International § § § § § § § § § § § December 2022 – March 2023 Kumasi, Ghana June 2022 – August 2022 November 2020 – February 2021 Accra, Ghana Captured ITN distribution training participants data and input on required disbursement templates and ensure accuracy and correctness of data captured Reviewed participants payment/contact details to ensure accuracy of payment/contact details and prepared payment vouchers with supporting documentation, compliant with USAID regulations Prepared disbursement reports on transaction processing and conducted reconciliation Followed up on outstandings vendors to ensure completeness of transaction processing cycle Ensured proper filing of all training documents for Finance and M&E use Liaised between Field ITN Training Coordinators and PSI Ghana Finance team to ensure seamless flow of information and transaction processing by responding to and resolving transaction processing issues Followed up on ITN Training Coordinators to ensure that all logistical arrangements are in place prior to the commencement and during trainings and events Managed and maintained accurate database of all payments, including sensitive and confidential information, in both softcopy and hard copy formats, in a uniquely personalised and simplified filing system, and in line with organisational requirement and standards Assisted in procurement by analysing quotations, preparing all supporting documentation for entry into QBE and maintaining accurate and up-to-date tracking database of the status of all transactions Accurately prepared and submitted on-time all VAT and Withholding Tax claims Prepared and reviewed travel expense reports from staff and other programme associates for onward submission to Finance and Admin Manager for approval and eventual settlement Program Assistant Council on International Educational Exchange (CIEE) § § § § § § § § § Managed and led on internship (for credits) and volunteer placements for visiting students Assisted in the formulation and implementation of syllabi for study abroad programmes Created and adhered strictly to budgets for multiple study abroad program programmes, while assisting Country Director on overall financial planning and reporting for the centre Managed diverse student situations while adhering to strict reporting standards internally and with relevant external stakeholders as required Created content for corporate website and managed CIEE Legon social media platforms periodically Screened and audited study abroad student applications; including the review of requirements and relevant documentation for general and scholarship applications Created and managed a Student Life page on Canvas LMS for the easy access to and dissemination of information to both potential and current cohorts of students Coordinated student predeparture requirements and orientations, arrival, airport pickups and on-site orientations for multiple study abroad program types and sessions Recruited, trained and provided administrative oversight to local student assistants to enrich the intercultural, social and academic experiences and learning of visiting students Project Support êSchools and Arts Teams British Council Ghana § § § § § § § § § June 2021 – May 2022 Accra, Ghana September 2019 – August 2020 Accra, Ghana Coordinated all required logistics: travel, complex itineraries, accommodation and facility bookings, for multiple events and varying numbers of attendees across the country Managed administrative finance processes ensuring value for money by requesting quotes, raising purchase orders on SAP and goods receipting delivered and checked items and ensured timely vendor settlements for various strands of multiple projects and programmes Assisted the management of multiple grants from initial call to final award including flagship Creative Enterprise Support Programme reaching 60 young Ghanaian filmmakers and film entrepreneurs Supported a geographically dispersed team, mainly country, cluster and regional teams, to deliver multiple British Council and DFID co-funded School and Arts impact programmes Collaborated with schools’ project team to deliver professional development trainings for school teachers and leaders across 7 regions in Ghana reaching over 700 participants Kept social awareness on all programme strands by curating impact stories for publishing and circulation both internally (Ghana and Sub-Saharan Africa) and externally and maintained an up-todate digital database of all event information on organisational website and other corporate platforms Managed all pre- and post-event requirements including maintenance of a digital database of all event records: registration, attendance, M&E, reports and all other information required Built and effectively managed correspondence and relationships with stakeholders and delivery partners including Ghana Education Service, Ministry of Education, National Council for Curriculum and Assessment, National Inspectorate Board and heads of various departments and educational institutions across the country Managed UK – Ghana partner schools’ relationships and coordinated reciprocal school visits Academic Qualifications and Awards PMP (PMI authorized PMP Exam prep completed) ACCA Part-qualified (7 out of 13 complete) Certification In progress In progress Bachelor of Science in Administration University of Ghana Major: Accounting May 2019 Honours: First Class Technology and Tools § § § § § § Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) Enterprise Resource Planning Software: QuickBooks, SAP, Salesforce, ADP, Temenos T24 Project Management Software: PMD, FiFi, Connect Business, MatsSoft Photography and Video Editing, YouTube, Blogging, Canva, Canvas LMS Zoom, Skype for Business, Confirmit Surveys, bit.ly, Eventbrite Social Media Channel and Page Management: Facebook, Instagram, Twitter, WhatsApp