DENZEL ANTHONY SIROT
VIRTUAL ASSISTANT
PERSONAL PROFILE
Bilingual English customer service and technical support specialist seeking position utilizing conflict resolution skills via
phone, email, mail, chat, or social media contact.
Areas of Expertise
Work Experience
- Technical Support/Customer
Support/Appointment Setting
CAKE CRAFT COMPANY UK
- Computer literate with an average
typing speed of 70-110 WPM
-
- Basic Microsoft Word and Excel
- Years of experience in both
Office and Remote(Home)
environment.
Academic Qualification
OUR LADY OF TRIUMPH INSTITUTE OF
TECHNOLOGY
- BSHRM
- Chef War Champion(With Certificate)
- Third Year undergrad
Virtual Senior Customer Experience Specialist | 2020 - 2021
Answering general inquiries about the store and our products.
Providing suggestions based on what they wanted to make.
Admin tasks and newbie assistance.
Calls, Chat, Emails and Social Media
RAINEY REALTY PROPERTY MANAGEMENT AR
General Virtual Assistant | 2018 - 2020
-
Answering general inquiries about the properties that we manage
Setting up viewing appointments
Providing suggestions based on the customer's situation, family size, and budget
Calls and Emails
APPLE ONLINE STORE US/CA
Customer Service Specialist/Sales Specialist | 2015 - 2018
- BSIT
- Second Year undergrad
- Answering general inquiries about our store and products.
- Providing technical support by performing the basic troubleshooting and
providing link to articles that can help them troubleshoot their devices.
- Providing Purchase suggestions based on the customer's personal
preference and daily activities.
- After-sales support
- Chat and Emails
HOLY CHILD INSTITUTE OF
TECHNOLOGY
TELEPERFORMANCE PH
STI COLLEGE
- BSIT
- Third Year undergrad(Transfer Student)
Get in Contact
Home:-
Mobile:--facebook.com/Xhuushuu/
B11 L24 Olive St., Eastview Homes
3, Brgy. San Roque, Antipolo City
Customer Service/Technical Support Specialist | 2013 - 2015
- Providing Technical Support by performing the basic troubleshooting and
bouncing ports via remote access.
- Guiding the customer on how to identify a problem via quick tutorial on
how to use and read the light color on their modems through phone call.
- Providing advanced knowledge to fellow tech support specialists through
chat contact.
