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Denver Bagaka--
in/denver-bagaka
SUMMARY
Social Media Content/Marketing Manager with 3+ years of experience driving brand awareness and growth by 15% to 25% yearly through growth strategies and
improving online engagement to over 500K impressions.
EXPERIENCE
Social Media & Marketing Manager
Kenya Power
February 2020 - Present, Nairobi, Kenya
• Digitized and collaborated in campaigns which revamped online reach and increased user adoption by 38% across Facebook & Twitter pages.
• Enhanced Customer Education campaigns across 2 counties that led to increased product use, which improved customer satisfaction due to increased service
efficiency.
• Resolved and troubleshot customer issues and complaints through multiple CRM systems which operated the company's 3 social media channels, reducing customer
response time to under 1 hour.
Podcast Creator & Host
The Break Time Podcast
July 2019 - Present, Remote
• Founded, hosted and administered the podcast ensuring full content production, producing 450+ episodes over 4 years.
• Created and executed engaging social media and content strategies, resulting in a steady increase in monthly downloads with over 19,000 total yearly downloads.
• Reviewed podcast metrics and optimised listenership growth by 38.5% through SEO-based strategies.
• Ensured high-quality audio and video content e.g. reels across YouTube, Facebook, Twitter, Instagram and 17 podcasting platforms.
Opinion & Editorial Columnist/Writer
VIRAL TEA LTD
February 2023 - December 2023, Remote
• Wrote 10+ articles relating to Society and culture and the impact faced in today's society, blending topics such as relationships, finance, social issues and cultural
norms for youthful audiences.
• Recreated 11 articles based on podcast topics pre-recorded and posted on online platforms.
• Researched social trends to provide clear & concise written articles with real-world reliability and based on real-world issues and topics.
Assistant Producer- Men's Conference
Mint & Create Productions Ltd.
May 2021 - December 2022, Nairobi, Kenya
• Co-produced Men's Conference TV program for 2 seasons averaging 24 episodes.
• Co-created engaging content that catapulted TV viewership after 10 pm by 22%, improving overall viewership.
• Managed talent and guest hosts, ensuring bulk shooting for 4 episodes per shoot which saved time, increasing production efficiency.
Deputy Head of Radio & Head of Production
USIU Radio
January 2019 - September 2019, Nairobi, Kenya
• Supervised and reviewed all 26 USIU Radio live broadcasts and presenters.
• Revised event planning and external affairs such as artist interviews and event collaborations.
• Organised budgeting and branding of USIU Radio, broadcast management and creation of the radio broadcast calendar, increasing listenership by 17-19% year on
year.
EDUCATION
Bachelor of International Business Administration
United States International University- Africa • Nairobi, Kenya • January 2019 • 3.0
CERTIFICATIONS
McKinsey Forward Programme
McKinsey • 2023
• Learned how to navigate remote and hybrid workplaces through teamwork. Also understood how to manage large-scale tasks and compartmentalise into smaller, more
precise, achievable goals.
Fundamentals of Digital Marketing
Google Digital Garage • January 2023
• Learned the basics of Google AdSense, understood SEO & SEM and learned about creating online campaigns & online marketing strategies.
SKILLS
Digital Marketing
Content Creation & Management
Social Media Management- Napoleoncat, Meta Creator Studio
