Dennis Waithaka Gichimu

Dennis Waithaka Gichimu Mail:-| Phone - Mombasa, Kenya LinkedIn: https://www.linkedin.com/in/dennis-gichimu-3ab10b361 Portfolio: https://dennis-waithaka-portfoli-ut38ffg.gamma.site Professional Summary Proactive and detail oriented Virtual Executive Assistant with 3+ years of experience supporting business owners, managing schedules, handling communication, and driving productivity in remote roles. Background in admin support, sales, content writing, and digital operations. Skilled in calendar/email management, customer service, and workflow organization. Certified in Digital Marketing and Transcription, with a business foundation and strong work ethic. Key Skills Executive & Admin Support • - Calendar & Inbox Management (Gmail, Outlook) • - Task Prioritization & Deadline Tracking • - Travel & Meeting Coordination • - Report Preparation & Research Digital Tools & Tech • - Google Workspace, Microsoft Office • - Slack, Zoom, Trello, Notion, Canva • - Shopify, WhatsApp Business, WordPress • - Upwork, Fiverr, iWriter Soft Skills • - Proactive Problem Solving • - Confidentiality & Reliability • - Clear Communication (English & Swahili) • - Time Management & Multitasking Professional Experience Virtual Executive Assistant Self-Employed – Remote | Dec 2020 – Present • - Provided daily support to entrepreneurs via Fiverr and Upwork, handling inboxes, schedules, and research • - Used Trello and Notion to track progress, assign tasks, and meet deadlines • - Drafted professional emails and created basic reports and proposals • - Organized cloud files, client folders, and shared calendars for virtual teams • - Maintained confidential communication and followed up on key tasks Freelance Content Writer & Digital Marketer iWriter, Upwork, Fiverr – Remote | Dec 2020 – Present • - Wrote 150+ SEO-friendly blog posts and website content in niches like tech, lifestyle, and eCommerce • - Conducted keyword research, optimized titles/meta tags, and used Canva for social post designs • - Managed content delivery and revision workflows across platforms • - Built strong client relationships through timely delivery and clear communication Sales Executive & Online Store Assistant Queens Collection – Nairobi, Kenya | Jan 2019 – Nov 2020 • - Delivered personalized customer service in-store and online via WhatsApp and social media • - Managed Shopify product listings, updated pricing, and processed daily online orders • - Handled courier coordination for timely deliveries across Nairobi and beyond • - Exceeded monthly sales targets by 15% through upselling and client follow-up • - Used Excel/Google Sheets for inventory tracking and weekly sales reporting • - Coordinated seasonal promotions and assisted with Instagram marketing content • - Responded to customer inquiries, returns, and complaints with professionalism Education Associate Degree in Business Administration (2025) University of the People - U.S.A Covers marketing, accounting, management, economics, and business communication. Certifications • - Fundamentals of Digital Marketing – Google • - Transcription – Alison • - Virtual Assistant Program – ALX Africa • - Computer Packages (MS Office Suite) – GIGA ICT Centre