DENNIS SOMOOK
30 SILAHIS ST., STA. ANA, TAYTAY, RIZAL 1920
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PROFESSIONAL SUMMARY
Talented IT professional with 10 years of experience in technical support, customer
relations, and mentorship in the Business Process Outsourcing Industry. One of the first
100 employees working in a Fortune 500 company under the IT industry. Certified SEO
Specialist and a certified growth hacker.
SKILLS
Certified SEO Specialist and an Instagram
growth hacker.
Evaluation and assistance to new hires as they go
live
Landing Page and Website designer using
Elementor program in WordPress
Successfully transitioned from Servers team to HP
Watsons support
10 years of commended performance in key
tech support roles.
Continuous training received for the latest
technology in servers, especially with HP
Expert in customer care/communications, problem
solving, relationship building and user training
and support.
Has growth mindset and the love of learning
Trainer for new hires for Desktop and Servers
team
Knowledgeable in troubleshooting entry-level
issues on most operating systems, including but
not limited to Windows 7, Windows XP, Windows
Vista, etc.
WORK HISTORY
FREELANCE SEO SPECIALIST | WEB DESIGNER (presemt)
Creative Labs Ph - Digital Marketing Agency | Nov 2017 - Present
Provides website feature and performance assessment and recommendation that needs to be
implemented to increase the website’s performance on user experience and visibility in
search engine results page.
Creates landing pages for businesses to showcase their unique selling point to their target
market and increase signups and increase revenue.
Coordinates and works with SEO content writers by providing them relevant keywords with
high search volume and low difficulty level that will serve as a backbone of their content
marketing strategy.
E-PLDT VENTUS
Tier 3 Technical Support Representative | Fort Bonifacio, Bonifacio Global City | January 2007 - April 2009
Efficiently provided solutions and online pre-sales technical support to B2B clients in the BPO
industry
INGRAM MICRO PHILIPPINES
Technical Support Specialist, Level 2 | Taguig | April 2009 - January 2016
As a Server Lead Technician:
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Serves as a backup to the Team Lead, and provides assistance to the TSS III
Technicians. Addresses team problems, provides coaching to colleagues and
co-technicians
Provides escalation reports and stats in order to raise awareness as to where the team currently
stands in terms of performance, especially in IBM server technology.
Serves as a main resource technician for technical questions.
Lead technician for IBM and Lenovo support
As a Technical Support Specialist 2:
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Efficiently answers phone calls/ email support Completes ad hoc responsibilities asked of
him/her by management
Proactively identifies own crack and gap needs
Proactively identifies co-technician's opportunities
Ensures continuous improvement of product knowledge through resource updates during avail
time
As a mentor:
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Emphasize the importance of providing an excellent customer service experience to technicians
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Ensure that the mentee understands concepts and training materials being discussed so they
could maintain excellent performance in the future.
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Provide guidance and assistance to new hires/mentees to help maintain and/or improve
their performance at work
●
Help create and ensure that a culture of camaraderie, unity and teamwork is imbibed into each
team member and is passed on to future team members.
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Provide supplementary training to new hires and new members of the team
INGRAM MICRO PHILIPPINES
Watson HP Server Technician, Level 2 | McKinley Hill, Taguig City | January 2016 November 2017
As a Watson HP Server Technician
Plan, modify and support B2B clients with server configurations to HP partner authorized sellers
Provide pre-sales technical support and HP quotes to resellers that are looking to have HP deployment
solutions
Coordinate and collaborate with the sales team to promote solutions that will be beneficial to our HP
reseller partners
As a member of the bid box team:
Supervises and monitors the mailbox intended for bid requests coming from the resellers.
Ensures accurate and timely allocation of each bid request to the proper Tech Support team.
INGRAM MICRO PHILIPPINES
Lead technician, Technical Support Specialist 2 | McKinley Hill, Taguig City | April 2009 - January 2016
Efficiently answers phone calls/ email support.
Completes ad hoc responsibilities asked of him/her by management.
Proactively identifies own crack and gap needs.
Proactively identifies co-technician's opportunities.
Ensures continuous improvement of product knowledge through resource updates during avail time.
Maintains an English only environment.
Continues to improve communication skills by maintaining an English only environment As a
member of the bid box team:.
Supervises and monitors the mailbox intended for bid requests coming from the resellers.
Ensures accurate and timely allocation of each bid request to the proper Tech Support team
As a mentor:.
Emphasize the importance of providing an excellent customer service experience to technicians.
Ensure that the mentee understands concepts and training materials being discussed so they could
maintain excellent performance in the future.
Provide guidance and assistance to new hires/mentees to help maintain and/or improve their
performance at work.
Help create and ensure that a culture of camaraderie, unity and teamwork is imbibed into each team
member and is passed on to future team members.
Performance Excerpts.
CHARACTER REFERENCES
Romale de Leon-Ortega
Owner or GetSomeCola Digital Marketing Agency
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Althea Maefe Tanola Sagayno
Owner of Online Executive Assistance Agency
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Joshua Llanes
Ingram Micro Philippines BPO - Team Leader
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EDUCATION
BACHELOR OF SCIENCE E
lectronics and Communications Engineering
University of the East COLLEGE
Caloocan, | Undergraduate
HIGH SCHOOL DIPLOMA
Malabon National High School
Malabon, |-
GED
Malabon Elementary School
Kinder to Grade 6.
