Dennis Somook

DENNIS SOMOOK 30 SILAHIS ST., STA. ANA, TAYTAY, RIZAL 1920 H:- | C: - | d ​- PROFESSIONAL SUMMARY Talented IT professional with 10 years of experience in technical support, customer relations, and mentorship in the Business Process Outsourcing Industry. One of the first 100 employees working in a Fortune 500 company under the IT industry. Certified SEO Specialist and a certified growth hacker. SKILLS Certified SEO Specialist and an Instagram growth hacker. Evaluation and assistance to new hires as they go live Landing Page and Website designer using Elementor program in WordPress Successfully transitioned from Servers team to HP Watsons support 10 years of commended performance in key tech support roles. Continuous training received for the latest technology in servers, especially with HP Expert in customer care/communications, problem solving, relationship building and user training and support. Has growth mindset and the love of learning Trainer for new hires for Desktop and Servers team Knowledgeable in troubleshooting entry-level issues on most operating systems, including but not limited to Windows 7, Windows XP, Windows Vista, etc. WORK HISTORY FREELANCE SEO SPECIALIST | WEB DESIGNER (presemt) Creative Labs Ph - Digital Marketing Agency | Nov 2017 - Present Provides website feature and performance assessment and recommendation that needs to be implemented to increase the website’s performance on user experience and visibility in search engine results page. Creates landing pages for businesses to showcase their unique selling point to their target market and increase signups and increase revenue. Coordinates and works with SEO content writers by providing them relevant keywords with high search volume and low difficulty level that will serve as a backbone of their content marketing strategy. E-PLDT VENTUS Tier 3 Technical Support Representative | Fort Bonifacio, Bonifacio Global City | January 2007 - April 2009 Efficiently provided solutions and online pre-sales technical support to B2B clients in the BPO industry INGRAM MICRO PHILIPPINES Technical Support Specialist, Level 2 | Taguig | April 2009 - January 2016 As a Server Lead Technician: ● ● ● ● Serves as a backup to the Team Lead, and provides assistance to the TSS III Technicians. Addresses team problems, provides coaching to colleagues and co-technicians Provides escalation reports and stats in order to raise awareness as to where the team currently stands in terms of performance, especially in IBM server technology. Serves as a main resource technician for technical questions. Lead technician for IBM and Lenovo support As a Technical Support Specialist 2: ● ● ● ● Efficiently answers phone calls/ email support Completes ad hoc responsibilities asked of him/her by management Proactively identifies own crack and gap needs Proactively identifies co-technician's opportunities Ensures continuous improvement of product knowledge through resource updates during avail time As a mentor: ● Emphasize the importance of providing an excellent customer service experience to technicians ● Ensure that the mentee understands concepts and training materials being discussed so they could maintain excellent performance in the future. ● Provide guidance and assistance to new hires/mentees to help maintain and/or improve their performance at work ● Help create and ensure that a culture of camaraderie, unity and teamwork is imbibed into each team member and is passed on to future team members. ● Provide supplementary training to new hires and new members of the team INGRAM MICRO PHILIPPINES Watson HP Server Technician, Level 2 | McKinley Hill, Taguig City | January 2016 November 2017 As a Watson HP Server Technician Plan, modify and support B2B clients with server configurations to HP partner authorized sellers Provide pre-sales technical support and HP quotes to resellers that are looking to have HP deployment solutions Coordinate and collaborate with the sales team to promote solutions that will be beneficial to our HP reseller partners As a member of the bid box team: Supervises and monitors the mailbox intended for bid requests coming from the resellers. Ensures accurate and timely allocation of each bid request to the proper Tech Support team. INGRAM MICRO PHILIPPINES Lead technician, Technical Support Specialist 2 | McKinley Hill, Taguig City | April 2009 - January 2016 Efficiently answers phone calls/ email support. Completes ad hoc responsibilities asked of him/her by management. Proactively identifies own crack and gap needs. Proactively identifies co-technician's opportunities. Ensures continuous improvement of product knowledge through resource updates during avail time. Maintains an English only environment. Continues to improve communication skills by maintaining an English only environment As a member of the bid box team:. Supervises and monitors the mailbox intended for bid requests coming from the resellers. Ensures accurate and timely allocation of each bid request to the proper Tech Support team As a mentor:. Emphasize the importance of providing an excellent customer service experience to technicians. Ensure that the mentee understands concepts and training materials being discussed so they could maintain excellent performance in the future. Provide guidance and assistance to new hires/mentees to help maintain and/or improve their performance at work. Help create and ensure that a culture of camaraderie, unity and teamwork is imbibed into each team member and is passed on to future team members. Performance Excerpts. CHARACTER REFERENCES Romale de Leon-Ortega Owner or GetSomeCola Digital Marketing Agency P :- Althea Maefe Tanola Sagayno Owner of Online Executive Assistance Agency P :- Joshua Llanes Ingram Micro Philippines BPO - Team Leader P :- EDUCATION BACHELOR OF SCIENCE E ​ lectronics and Communications Engineering University of the East COLLEGE Caloocan, | Undergraduate HIGH SCHOOL DIPLOMA Malabon National High School Malabon, |- GED Malabon Elementary School Kinder to Grade 6.