Dennis Salazar
Expert Virtual Assistant
Contact
Blk 22 Lot 4 Fiesta communities
Dapdap, Mabalacat City,
Pampanga, Philippines 2010.
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Key Skills
COMPUTER LITERATE
Knowledgeable in computer
hardware and software
technicalities.
Reporting and analysis
Social media proficient
Exceptional communication
Advanced Microsoft Office
knowledge
Zoom adept
Profile
Knowledgeable Administrative Assistant dedicated to improving
procedures for file movements, eliminating unnecessary storage and
maintaining secure information. Verifies documents, researches
problems and implements effective solutions.
Experience
AUG 2021 – JUNE 2023
E-Commerce Assistant • TalentPop
Educated customers on how to use products or services by
providing
demonstrations and presentations.
Evaluated issues and concerns to determine importance and
urgency,
prioritizing and escalating complaints to the manager.
Addressed customer queries to provide information regarding
product
specifications and uses.
Followed up with customers to offer additional support and
check resolution satisfaction.
MAY 2017 – JULY 2022
EXECUTIVE SERVICES SPECIALIST/TEAM LEAD • CLOUSTAFF
PHIL INC
Responsible in daily staff attendance and tardiness monitoring.
Responsible for listing properties for lease online.
Providing semi-annual performance reviews for staffs.
Manages client portfolio with regards to property monitoring,
maintenance and arrears.
Responsible with incoming and outgoing calls from tenants,
landlords and tradesman regarding property concerns.
Responsible in completing rental applications from prospected
tenants.
MAY 2015 – MAY 2017
ESCALATION SUPPORT SPECIALIST/CSR • CONVERGYS
Responsible in answering agent inquiries and taking in escalation
calls from level 1 associates.
Responsible in taking in inbound calls and callbacks if necessary
for billing and technical concern.
SEPTEMBER 2013- MARCH 2015
OUTBOUND SUPPORT REPRESENTATIVE • SUTHERLAND
GLOBAL SERVICES
Responsible for calling customer in response to customer surveys
and any product related issues.
Managing daily reports regarding calls handled and daily
productivity.
Monitoring and sending weekly reports of number of calls made
and number of resolved cases.
SEPTEMBER 2013- MARCH 2015
OUTBOUND SUPPORT REPRESENTATIVE • SUTHERLAND
GLOBAL SERVICES
Responsible for calling customer in response to customer surveys
and any product related issues.
Managing daily reports regarding calls handled and daily
productivity.
Monitoring and sending weekly reports of number of calls made
and number of resolved cases.
AUGUST 2012- SEPTEMBER 2013
RETENTION SUPPORT ESPECIALIST • SUTHERLAND GLOBAL
SERVICES
Responsible for taking in phone calls regarding account
cancellation and customer complaint.
Providing accurate retention offers to meet customer satisfaction.
Identified customer needs and provide options in maximizing the
use of their service.
APRIL 2010- JULY 2012
BILLING AND TECHNICAL SUPPORT • SUTHERLAND GLOBAL
SERVICES
Responsible for taking in phone calls regarding account
cancellation and customer complaint.
Providing accurate retention offers to meet customer satisfaction.
Identified customer needs and provide options in maximizing the
use of their service.
Education
April 2010
ASSOCIATE DEGREE IN BUSINESS INFORMATION
MANAGEMENT • AICS DAU
· Major: Marketing and Management
· Minor: Call center basics
Character Reference:
Available upon request.
