Dennis Sablayan

I’m a dedicated Customer Service and Sales Specialist with over 14 years of experience delivering high-quality support in BPO settings across the healthcare, telecommunications, and technical industries. I bring a results-driven approach to remote service, consistently exceeding performance metrics while maintaining a customer-first mindset.

My background includes handling 300–400 monthly healthcare claims with EXL Services, where I ensured accurate resolution in compliance with HIPAA regulations. At Concentrix, I maintained a 90%+ customer satisfaction score while resolving complex technical and billing issues for enterprise clients. I’m well-versed in systems like Salesforce, Siebel, Jarvis, and Live Engage, and I leverage these platforms to document interactions with precision and improve workflow efficiency.

I specialize in remote communication across phone, email, and chat, and I’m comfortable navigating KPIs such as average handle time, first-call resolution, and upsell performance. In fact, I achieved top-performer status in mobile plan upselling at Concentrix for four consecutive months—boosting both revenue and customer retention.

What sets me apart is my ability to blend empathy with analytical thinking. Whether I’m de-escalating a billing concern, guiding a patient through a claim, or collaborating across teams to streamline backend operations, my goal is always the same: to deliver service that’s fast, accurate, and genuinely helpful.

If you're looking for a flexible and experienced professional who can represent your brand remotely while improving satisfaction and bottom-line results—I’m ready to contribute with professionalism, focus, and heart.