Dennis Rodiano

DENNIS RODIANO Technical Consultant TECHNICAL BACKGROUND Windows Servers (2003,2008,2012) Backup and Recovery New Installations, Deployment and Migration 1st/2nd line support, End-User Support Testing and evaluating new technology Network cabling Project Management Patch Management Capacity Monitoring and Reporting Active Directory Microsoft Exchange (2003,2007,2010,2013,2016) Virtualization Unified Messaging PowerShell Symantec Enterprise Vault MS Lync (2007,2010) Symantec Netbackup Desktop Support SharePoint Server PROFESSIONAL MCTS Exchange 2007 : Configuring MCP/MCSA/MCSE MCTS Windows Vista ITIL Foundation v3 Security + CCNA Civil Service Professional PERSONAL SKILLS Time management Pro-active Problem solving Customer service skills Commitment to outcomes Highly analytical Leadership Team Player Focused Attention to detail Goals oriented PERSONAL SUMMARY A multi-skilled technical consultant with comprehensive experience of designing, installing and configuring computing systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries and possessing a strong analytical and documentation skills. Has proven ability to lead project teams to successfully deliver agreed upon solutions of the highest quality, often in complex and challenging customer environments. CAREER OBJECTIVE A dynamic, technical-oriented professional specialized in various forms of IT, now looking for a new and challenging technical position, one which will make best use of my existing skills and experience and also further my personal and professional development. WORK EXPERIENCES An-An Transport Services – Philippines Owner December 2014 – Present Duties: Establish quality transportation services. Plan and implement budgets. Making sure that all transport vehicles are properly maintained and serviced. Ensuring that vehicles are kept at the authorized operating center when not in use. Secures all Legal documents relevant to the transportation business. KEY SKILLS AND COMPETENCIES Transport operations Detail conscious Safety compliance Vehicle maintenance People management Active Listening Judgment and Decision Making PROJECT INVOLVEMENT NCS Pte. Ltd. – Singapore / GIC Senior Consultant – Contract , Exchange Server 2010 Deployment (DR Site) – EMAS(Global Offshore Marine Construction) Responsible for managing and supporting directory services and messaging server related issues. Doing complete system builds, upgrades, migration, deployment and patch management. In-charge of MS Exchange storage sizing, capacity planning and reporting. Doing Over-all Server health and performance monitoring. Incident management (analysis, troubleshooting, resolution, closure). Liaising closely with different technical teams and vendors to implement and complete projects. Exchange Server 2010 upgrade from SP1 to SP3) – GIC (Singapore Government Investment Corporation) April 2013 - November 2014 Hardware Tech. Refresh of Domain Controllers – BBDC (Bukit Batok Driving Center) KEY SKILLS AND COMPETENCIES Exchange Server 2007 transition to Exchange Server 2010) – BBDC (Bukit Batok Driving Center) Experience of working with some 3rd line projects. Knowledge & understanding of backup technologies & disaster recovery methods. Understanding of: Server Hardware Technology, SQL, LANs, WANs. Experience of: VMWare, Windows OS, Active Directory Group Policies, TCP/IP, DNS, DHCP, SMTP, DAG, Ironport, Enterprise Vault, SharePoint, HP Service Center, Blackberry, Lync, GSP. GPO Clean-up and Merging. DHCP, File and Print, CA servers moved to Windows server 2008. Hardware tech refresh for all MS Exchange and AD servers. Transitioning Exchange server 2007 SCC to Exchange server 2007 CCR and move all user mailboxes. Replaced SCOM 2007 with SCOM 2010. Upgraded MS Exchange 2007 SP1 to SP2. ISO 27001 Certification. Implemented a Disaster Recovery Site and Lab Environment. SOCIAL Softenger / EMC Corporation / Fuji Xerox Singapore Pte. Ltd. Technical Consultant (DC Ops) – Contract, October 2011 - April 2013 Managed all windows servers running inside the Data Centre of Fuji Xerox Singapore. In-charge in regular vulnerability assessment, security updates, patch testing and deployment. Daily incident management from isolation, escalation, resolution, closure to root-cause analysis. In-charge of Blackberry, OCS, Lync, AD, and Mailbox accounts administration. Participated in the upgrade activity of VMWare version 5.0 to VMWare 5.1. In-charge in restoring user accounts, groups, contacts, mailboxes and other objects using different tools like Quest, Powercontrol, powershell, DPM, Netbackup. Primary point of contact for all client/user desktop related issues. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and Partners. KEY SKILLS AND COMPETENCIES Hardware provisioning and de-provisioning. Virtual machine deployment and setup. Experience of: VMWare, Windows OS, Active Directory Group Policies, TCP/IP, DNS, DHCP, SMTP, SCC, CCR, HP Openview, Blackberry, OCS, SharePoint, Lync, SCOM and SCCM. Vendor and partner management. ISO Certification acquired. Barclays Capital / Optimum Solutions - Singapore Analyst (Messaging and Directory Services), October 2006 - October 2011 ddrodiano Managed all escalated email related issues (tracking, whitelisting, blocking/filtering, queue, delay, undelivered, spam, spoof, etc). Configure email quota, forwarding, send on behalf, send as, delegation, additional smtp id, pop, application relaying, email retention, mailbox access. Administer blackberry user account creation, deletion, modification, password reset, wireless activation and deactivation. 1st line support for all client issues related to messaging services. Ensures messaging system availability, reliability, proper access and security controls are in place. Regular updates of all open incidents and requests until resolved. Conduct Technical Interview for additional or replacement headcounts as directed by team manager. HOBBIES / INTERESETS KEY SKILLS AND COMPETENCIES Basketball, Computer Games, Programming, Lab Simulations, Social Media, Network Marketing, Driving, Socializing with Family and Friends Experience in administration, supporting and troubleshooting solutions for Microsoft Exchange 2007. Experience with Microsoft Office Communicator Suite, Microsoft Lync 2010, Blackberry Enterprise Messaging Platform, Good Mobile Device Management. Experience with PowerShell Scripting and VB Scripting. VMWare, Windows OS, Active Directory Group Policies, TCP/IP, DNS, DHCP, SMTP, CCR, Remedy, SharePoint, Blackberry, DPM, Mind-Align Instant Messaging, E-Vault. EDUCATION Bachelor of Science in Commerce – Major in Computer Science (Roosevelt College Marikina City), 1992 - 1996 PERSONAL DETAILS Dennis D. Rodiano 21D Dama De Noche St. Dona Pepeng Subd. Banaba San Mateo Rizal, Philippines 1850 T:- M:- E:-DOB: 10/13/1973 Driving license: Yes Nationality: Filipino Emerio / HP – Kuala Lumpur, Malaysia Technical Consultant – Contract, August 2005 to October 2006 Provides resolution for Systems and Network related incidents and escalate to respective support groups when necessary. Managed DNS, DHCP, File and Print, Active Directory, Exchange server, Backup, DFS, Shared network resources, Print Spooler, Disk Quota. Interacts with customers, IT partners, system architects, product managers, service and support teams, and other system users who require input regarding their planned activity on existing systems. Responsible for insuring that all components within the Exchange Messaging computing infrastructure have proper backup and that the proper hardware and software is installed to provide the level of service required. Conduct technical interview for additional manpower deployment in HP Malaysia. KEY SKILLS AND COMPETENCIES Experience in administration, supporting and troubleshooting solutions for Enterprise Windows environment. Experience in GPO, TCP/IP, DNS, SMTP, Clustered Exchange 2003, Remedy, DHCP, File and Print, AD, DFS, Disk management. AMA Computer University – Quezon City, Philippines System Administrator – Permanent, May 2003 to August 2005 Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. KEY SKILLS AND COMPETENCIES Network cabling, Cisco router and Switch configuration and maintenance, AD and Exchange object administration, Windows server migration, E-Learning facilitator, Server provisioning and de-provisioning. Experience in Sonicwall, Symantec Antivirus, Frame-relay, dial-up, lease line. Philippine Telegraph and Telephone Corporation – Makati City Acting Head, Fault Management Operations, October 2001 to February 2003 Managed a team of 11 Engineers who are responsible for troubleshooting and management of data connections (lease, DSL, dial-up, microwave) and telephone lines. Liaising with support teams and customers to enhance service provided. Managed customer complaints with utmost respect and quality. Conduct site visit to identify key areas of improvement and gather customer satisfaction/dis-satisfaction feedback. Conducts technical training for provincial fault management Engineers in Cebu and Davao regions. AMA Computer College – Pasig City Computer Engineer, February 2001 to October 2001 Proactively ensure the highest levels of systems and infrastructure availability. Maintain security, backup, and redundancy strategies. Liaise with vendors and other IT personnel for problem resolution. Troubleshoot problems reported by users. Administer servers, desktop computers, printers, phones, software deployment, security updates and patches. Setup internet lab for students. Updates all anti-virus servers and clients on a regular basis. All other duties as directed by the school director. AMA Computer College, Cainta Rizal College Faculty – Part-time, June 1998 to April 2000 Formulates modules for e-learning classes. Teach computer subjects such as C programming, VB 6.0, Visual FoxPro, Networking and Cobol. Creates course outline of subjects assigned. Performs other related functions as may be assigned by the superior. Roosevelt College, Marikina City and Cainta Rizal Lecturer I – Part-time, November 1996 to October 1998 Teach computer subjects such as C programming, FoxPro, MS Excel, MS Word, Networking and Cobol. Creates course outline of subjects assigned. Performs other related functions as may be assigned by the superior. Assist in document management processes.