Dennis Prem Raj

CURRICULUM VITAE Dennis Prem Raj J. #6/35, 2nd Cross, St.Thomas Town, Lingarajpuram, Hennur Main road, Bangalore – 560 084. Cell: - Email:-OBJECTIVE “To Take up a Challenging Career in an Eminent Industry where in my Analytical and Communicative Abilities are Sharpened and to become a much-Respected sough after professional by working efficiently and Extending my Sincere Service to the company in which I am Employed” WORK HISTORY September 2018 to August 14th 2020 (2yr 8months) Sr Business Development – E-Learning – Client Management and Operations Evvlogia Consulting Services LLP Full cycle sales and manage inbound calls, emails and chats. Answer incoming chats in less than 30 seconds Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely Provide excellent customer service on a consistent basis Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the appropriate materials Give appropriate solutions and alternatives to customers chatting in Keep records of customer interactions, process customer accounts and file documents Manage sales activity including monthly and quarterly forecasting of revenue in Sales force and achieve monthly quarterly Drive entire sales process from introduction to close, over the phone/web meetings Interface with all levels of the target organizations, including senior executives at organizations in our Mid-Market segment Identify and close new sales opportunities within targeted segments/ cohorts/territory Present/Demo Evvlogia product via values-based sales approaches /techniques Coordinate with internal teams/departments hen necessary Record and document all sales activities in SalesForce.com Negotiate Contracts/Deals - Contribute in streamlining / improving the sales process January 2015 to September 07th 2018 Business Development -Lead Proforte Global Consulting PVT LTD  International Client Handling (Prominently US)  Keeping track of latest trends in Healthcare, Life Sciences, BFSI, Banking Insurance, FinTech Human Resources and Multi-Industry.  Scheduling webinar sessions on the portal (80 per month)  Pitching products and services  Maintaining long term relationships with existing customers to keep them posted on our upcoming events.  Negotiating and renegotiating by phone and email.  Developing sales goals for the team and ensuring they are met  Training personnel and helping team members develop their skills  Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets  Researching the needs of other companies and learning who makes decisions about purchasing  Contacting potential clients via email or phone to establish rapport and set up meetings  Planning and overseeing new marketing initiatives          Developing Campaigns to hire Consultants globally to provide insight on generic and trending topics in areas of Project Management, IT Service Management, Risk Management, Quality Management, Agile, Scrum and Healthcare services based on Organizational requirements. Engaging with Subject Matter Experts and researching the market to acquire quality content and Transforming them into Webinars including case studies that address the focus pain areas. Researching on the Latest trends, Discussions and Forums in the Industry and working closely with the Consultant to develop content/abstracts and deliver them as webinars for duration of 60-90 minutes. Framing the Best Practices required while marketing the content through multiple channels to Generate traffic and handled the marketing for these programs working with the Digital Marketing team. Handling of Events and Operations during the Live Event and also making aware of Professional Certification Training Programs that we offer as an ATO (Approved Training Organization) to equip Individuals to expand market reach, enhance project management skills, display ability to handle Challenging projects, acquire critical projects. Set up the E-Learning platform by expanding the client base for the organization with additional Content development skills, setting up contracts, Non-Disclosure Agreement as an additional feature for Developing Screencasts, Whiteboard presentations, etc. to develop Self-paced learning material which is Introduced as another mode of learning apart from the Classroom and Online mode delivery. Promoted the services as well product with direct marketing techniques such as cold calls and emails To customers with extensive global exposure to working in both B2B and B2C fronts. Supported to working with Operations by sourcing consultants through LinkedIn and other social Media platforms to confirmed training programs as well as handling the expenditures for travel & Accommodation within the estimated budget. Monitoring Training Programs to generate effective trainings to guarantee better feedback. Nov 2012 to Decmember2014 (2yr 1month) Worked as Business Development Manager In SAB Info PVT LTD Sep 2011- April 2015 Industry: Database and Digital Marketing Services.  Develop and execute top-level lead generation and business development strategies.  Build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.  Worked with the marketing team to create, launch and monitor marketing campaigns using best practices.  Worked closely with all teams (content writers, designers, marketers, developers, etc.) to sell and deliver impeccable digital solutions.  Reviewed the current digital assets with clients and identify areas for optimization and present a value proposition to the clients.  Understood the needs and pitched in for appropriate services, articulating value proposition to the client.  Develop sales presentation strategies based on client’s requirement  Conduct sales presentation to customers and offer our services that meet client’s expectation  Work to improve the organizations market position and achieve financial growth.  Handled the entire sales life cycle of opportunities, from need management to collection.  Connected with clients in a genuine way to sell our solutions and services, managed expectations, obtain information, advance their objectives and deliver.  Maintained strong relationships with multiple levels (C-level, VP, Directors) in Marketing, Finance and IT of client organizations and leverage the same for creating newer opportunities. I helped our client in communicating their presence to the right audience and expose themselves as a thought of leaders in the industry; incorporating direct response strategies that enables them in increasing leads, which resulted in more sales, eliminating any extra expenditure on Mass Advertising. Providing end to end marketing services to businesses helping them achieve their marketing and sales requirement. March 2011 to October 2012 (1Yr 8 months) Business Development Executive City Land Infrastructure India Pvt. Ltd., Bangalore, Karnataka “City Land Group is an organization of trained, qualified and experienced professionals aiming to provide the best possible Real Estate solutions worldwide and to develop the city infrastructure to enhance the quality of living for every citizen.”         Portal Launching Getting clients to advertise in the “city land” website to promote or advertise their real estate deals. Outbound Sales for Business to Business directory Work directly with customers via telephone, to explain customer about portal in order to persuade customers to purchase listing /or services. Follow up with customer via telephone following initial sales contact. Place a minimum of 120 outbound calls each day. Consistently meet company sales target in monthly basis and from sales activities while maintaining a satisfied customer rate of not less than 90% (less than 10% cancellation rate). Maintain accurate daily record of sales in sales tracker. EDUCATION DBM, Human Resource Management Jun 2009 to 2012 - Xavier’s Institute of Business Management Studies, Bangalore, Karnataka 2nd PUC State Board, Commerce June 2006 – Indian Academy, Bangalore, Karnataka Sr. Secondary, 10th Std Mar 2004 - MES Sr. Sec. School, Bangalore, Karnataka SYSTEM SKILLS Basic Knowledge of Windows NT 95 – 98 – 2000 – XP - Vista – 7 - 8, Red Hat Linux. MS Office 95 - 97 - 2003 - 2007 - 2010. LANGUAGE SKILLS English - Read, Write and Spoken Hindi - Read, Write and Spoken Kannada - Read, Write and Spoken Tamil - Spoken Malayalam – Spoken ABILITIES & SKILLS  Client Relationship  Accounts Management  Business Development  Data Mining  Lead Generation  Email Marketing  Project Management  Market Research  Presentation & Training  Data Management, Data Appending & cleansing Business  Data Acquisition  Email Verification  Business Mailing Lists  IT and Technology Mailing List, Health Care PERSONAL DETAILS #6/35, 2nd Cross, St.Thomas Town, Lingarajpuram, Hennur Main road, Bangalore – 560084. Permanent Address : Mother’s Name : Victoria Joseph Father Name : (Late) Joseph Raja Phone : - Date of Birth : March 18th 1987 Nationality : Indian Sex : Male DECLARATION I hereby declare that the information furnished in my curriculum vitae above is true to the best of my knowledge. Place: Bangalore Dennis Prem Raj