Dennis Peñano
IT Engineer
PROFESSIONAL EXPERIENCE
Product Analyst – IT Shipboard F&B (Remote)
Royal Caribbean Cruise Lines (RCCL) – (CAI-STA Phils)
12/2022 – 08/2025 | Miramar Florida, USA
Partnered with the Product Owner to define customer
requirements, expectations, and business values for platform
features.
Collaborated with cross-functional teams (Delivery, Product,
Engineering, Architecture, Infrastructure, Security) to design
and implement product features.
Analyzed and documented business requirements, ensuring
they were concise, measurable, and adaptable to stakeholder
needs.
Mapped business workflows, gathered requirements, and
bridged communication between stakeholders and the
development team.
Managed product backlog scope and grooming to maintain
alignment with project goals.
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Laguna Philippines
linkedin.com/in/dennis-spenano-b2a47597
PROFILE
Dynamic Senior IT Professional with over 20 years
of extensive experience in the IT sector, driving
innovative solutions across diverse industries,
including BPO, Hospitality, Manufacturing,
Shipping, and Retail. Expertise in user support and
infrastructure management, combined with strong
troubleshooting and analytical skills, enables
effective resolution of complex IT challenges.
Demonstrated ability to collaborate with crossfunctional teams and stakeholders to deliver
measurable results while maintaining a global
perspective. Committed to leveraging technical
acumen to enhance operational efficiency and
improve user experiences across various platforms.
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IT Infrastructure Administrator
Benco Dental - (Logiscale Inc.)
09/2019 – 12/2022 | Pittston PA, USA
Designed, implemented, and maintained 24/7 multi-site
enterprise network infrastructure (LAN, WLAN, WAN, MPLS,
VPN, QoS, internet, and firewall policies).
Administered and supported core IT systems
includingWindows Server Operating system, some flavor of
Linux/Unix, MS Azure, Office365, Intune, MS Exchange,
virtualization (VMware), LAN/WAN (Cisco), Telephony /
Contact Center, Firewalls (Cisco ASA/Fortinet) and Intrusion
Detection/Prevention technologies.
Proactively monitored global infrastructure, resolved
complex network/server issues, and ensured high availability
and performance.
Developed and maintained SOPs, configuration standards,
KB articles, and compliance policies while supporting user
onboarding/offboarding and core IT services.
Provided after-hours support for critical incidents and led
scheduled maintenance to minimize downtime.
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SKILLS
Infrastructure and Operations Management
Systems (IOMS)
VMWare, Azure, VSphere and Cisco
Administration
User support (Level 2/3)
Senior IT Engineer
MOKA General Trading LLC
03/2013 – 03/2018 | Dubai, UAE
Worked as I.T. Officer-In-Charge from May 2017 to March
2018 while ensured compliance with ISO 9001:2015(QMS),
ISO1400:2015(Environment), and ISO 18001:2007(OHSAS).
Guaranteed premises were fully operational through
preventive maintenance tasks of Network, Servers, Systems
and promptly responding related to End-User E-Mails and
phone inquiries/concerns.
Ensured Head Office, (2) Warehouses and (6) Retail Shops ran
smoothly while assuring Internal/External clients had a
positive experience.
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ITSM - Jira, Confluence, ServiceNow
Network Infrastructure Administration
(LAN/WAN configuration, monitoring, and
support)
EDUCATION
Business System in Computer Programming
System Technology Institute (STI)
10/1994 – 03/1997 | Legazpi, Albay
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IT Consultant
INFOMEDIA Solution Services
01/2012 – 12/2012 | Singapore
Worked as I.T. consultant for Small to Medium companies
from different industries.
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BS in Computer Science
Centro Escolar University
06/1993 – 03/1997 | Manila Philippines
Basic Merchant Marine Course
Mariners Polytechnic College Foundation
06/1992 – 03/1993 | Legazpi, Albay
Administered Windows 2008 R2 Servers, Exchange 2010,
Active Directory, DNS, DHCP, LAN switches, VOIP System,
Backup EXEC 2010 R3, RAID5, and maintained corporate IT
infrastructure, including network connectivity, Mail Hosting
and Internet access.
Provides troubleshooting support forwarded from level 1
Technical Support Staff on all Client related issues including
Post Implementation support. This include but not limited to:
Networks, Servers, Operating Systems, FORTINET
UTM/Firewalls, CISCO Routers, Client machine
configuration, cable testing/tracing, ping/trace route/telnet,
patching, dressing and tagging of cables, traffic monitoring.
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IT Supervisor / Analyst
First Advantage Philippines Inc.
06/2010 – 11/2011 | Muntinlupa Philippines
Led and supervised a 10-member team, reducing downtime
by 30% through effective network, infrastructure, and
support management.
Initiated and delivered data center expansion projects,
upgrading servers and deploying 100 workstations within
days.
Administered Windows 2003 & 2008, Exchange Server,
Active Directory Design, DNS, DHCP, and LAN switches,
Symantec Anti-Virus Server, Symantec Backup EXEC, IBM
server, CISCO VOIP telephony (group hunting/distribution,
call restriction), Firewalls and PABX/Call Accounting in a
medium network or group of networks consisting of more
than 800 workstations.
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MIS Officer
Amertron Inc.
07/2008 – 02/2010 | Parañaque Philippines
Computer System Specialist
Princess Cruise Lines
07/2007 – 06/2008 | Los Angeles, USA
MIS Officer
Vivere Hotel
01/2004 – 07/2007 | Muntinlupa Philippines
IT Technical Support
Tower Records Phils
06/1999 – 12/2003 | Makati Philippines
LANGUAGES
English
Filipino
CERTIFICATES
Talkdesk Administrator
CCNA Module 1 & 2
