DENNIS MUTUGI
MBOGO
VIRTUAL ASSISTANT
PROFESSIONAL SUMMARY
EDUCATION
06/2022- 09/2022
I am an organized and detail-oriented virtual assistant with over 3 years of
experience providing administrative, technical, and creative support to
businesses and entrepreneurs. Skilled in managing tasks, coordinating
schedules, handling customer inquiries. Adept at using various digital tools
and technologies to streamline operations and improve workflow
efficiency, demonstrated ability in delivering mission-critical results.
Offering outstanding communication and cross-cultural team
management skills. Entrepreneurial attitude for optimal profitability.
Ambitious team leader adept at creating strategic alliances with
organizational leaders and effectively aligning with and supporting key
business initiatives.
CERTIFIED VIRTUAL ASSISTANT BY
ALX AFRICA
SKILLS
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint)
Proficient in Google Workspace applications.
Proficient in CRM software.
Social Media Platforms (Facebook, Instagram, LinkedIn.
Project Management Tools (Trello, Asana, Monday.com).
Communication Tools (Slack, Zoom, Microsoft Teams).
Email marketing management.
Soft skills
Communication.
Teamwork.
Adaptability.
Administrative skills
Team leadership
Team player
Executive support
Customer-oriented
Data analysis proficiency
Strategic planning
LANGUAGES
English(Native)
Swahili(Native)
CONTACT
--https://linktr.ee/DennisMutugiMbogo
WORK HISTORY
Upwork- Executive
Virtual assistant
09/2022-12/2024
Schedule appointments, manage calendars, and coordinate meetings
to promote organization.
Handle customer inquiries via email, chat, or phone, providing
exceptional service.
Perform research tasks for market analysis, competitors, and client
projects.
Manage and update client databases to ensure data accuracy and
confidentiality.
Assist with preparing reports, presentations, and other documents.
Use project management software (e.g., Asana, Trello) to track tasks
and deadlines.
Coordinate travel plans and accommodations for clients when
necessary.
DOHA REAL ESTATE COMPANY
VIRTUAL ASSISTANT
02/2024-06/2025
Monitored emails, organized inbox, and prioritized messages for supervisor.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Elevated client experience by providing timely customer support via phone calls, emails,
and live chat platforms.
Conferred with customers by telephone, chat or email to provide information.
Ensured client deliverables were met on time by closely monitoring deadlines and
coordinating task completion across teams.
Maintained a well-organized database system for improved information accessibility in
daily operations.
Enhanced client satisfaction by efficiently managing and organizing schedules,
appointments, and travel arrangements.
Organized and managed team tasks using Trello and Asana.
Researched topics and events to support supervisor's work agenda and projects.
ACHIVEMENTS
Played a key role in helping a client scale operations
from 5–10 clients to 30–50+, by managing back-end
systems and client communications.
Optimized workflows by introducing automation
tools (Zapier, Calendly, Google Suite), cutting
administrative workload by 25%
