Experienced BPO Leader and I.T. Professional for 27 years holding various positions (ranging from Business Demand Management, Project Management, Consulting, Operations Management, Information Security, Business Continuity Management/Disaster Recovery Planning)
I.T. Executive with 18 years’ experience, leading teams in the successful implementation of I.T. projects (including SAP/ERP migration) and running I.T. operations
Service Delivery Manager for 6 years, managing high-performance I.T. Professionals, Helpdesks/ Call Centers, Technical Support and Deployment teams
Quality Assurance Resource with 2 years’ exposure in reviewing statements of work, proposals and contracts for technical and delivery assurance/capability
Proposal Manager, leading cross-functional teams and helping Sales in coming up with proposals and contracts