Dennis Leonard Villanueva

Dennis Leonard M. Villanueva 2145 Suter St., Sta. Ana, Manila-- Objectives Experienced insurance professional with over 20 years of leadership in distribution support, MIS, and operations, seeking to leverage expertise in building high-performing teams and optimizing business processes in a senior management role within the insurance industry. Experience Head - Distribution Support | EastWest Ageas Life Insurance – BGC, Taguig May 2022 - Present • Lead a shared-services team supporting the Agency and Bancassurance channels across Licensing and Administration, MIS and Compensation, and Business Conservation. • Spearheaded the development of processes and structures for efficient support to both sales channels. Achievements: • Launched the Daily Production Reports system, enhancing decision-making for both the Agency and Bancassurance Channels. • Developed the Agency Licensing Process, streamlining the licensing procedure and ensuring compliance. • Created and implemented the agency compensation process, improving the accuracy and timeliness of payouts. Director – Analytics and Channel Economics | FWD Life Insurance – BGC, Taguig January 2022 - May 2022 • Oversaw the development and execution of analytic frameworks to support growth in the Agency Distribution Channel. • Managed budgeting, evaluation, and planning for various initiatives in Agency and Channel Economics. Achievements: • Established a robust analytics framework that improved leader development and role-centric behaviors. • Improved budget planning and financing strategies that optimized acquisition costs. Director – Distribution Support |FWD Life Insurance – BGC, Taguig April 2017 - December 2022 • Led the creation of acquisition packages, onboarding processes, and compensation structures for agency recruits. • Directed recovery operations and post-acquisition support for agents. Dennis Leonard M. Villanueva 2145 Suter St., Sta. Ana, Manila--Achievements: • Created the Agency Issues Management Team, significantly improving complaint resolution. • Designed and implemented the General Agency Program, boosting agent recruitment. • Spearheaded automation projects for the Production Report, leading to faster, more accurate reporting. Senior Manager – Distribution Support |FWD Life Insurance – BGC, Taguig March 2014 - March 2017 • Managed the Licensing, Relations, and MIS teams supporting both Agency and Bancassurance channels. • Directed compensation and commission processes, ensuring accurate and timely payouts. Achievements: • Led the development of the Distribution Management System (DMS) in the Philippines. • Drafted and implemented new licensing policies, streamlining agent onboarding and compliance with regulatory standards. AVP – Agency Support | Philippine Prudential – Makati, Metro Manila October 2012 – March 2014 • Managed agency relations, contests, and events for the distribution channel. Achievements: • Spearheaded the automation of production reports and compensation processes, significantly reducing manual errors. • Developed the Agency Support Team, driving greater efficiency across support functions. Manager – Quality Assurance & Special Projects | Manulife Philippines – Makati, Metro Manila April 2011 – October 2012 • Monitored and analyzed agency performance, driving initiatives to improve branch production. Achievements: • Launched the weekly "MINT Bits" newsletter and the quarterly "MINT Magazine" to enhance agency communication and engagement. 2 Dennis Leonard M. Villanueva 2145 Suter St., Sta. Ana, Manila--Previous Roles • Manager – Agency Operations | Pru Life UK (2008 – 2010) • Assistant Manager – Agency Support | Pru Life UK (2007 – 2008) • Agency Projects Specialist | Pru Life UK (2005 – 2007) • Agency Admin Staff | Pru Life UK (2002 – 2005) • Agency Statistics Staff | Pru Life UK (2001 – 2002) • Alternative Distribution Staff | Allstate Life (2000 – 2001) • Customer Support Staff | Pocketbell (1996 – 1997) Achievements: 1. Prulife UK: Created key systems, including the Agency Administration Database, MIS Database, and Agency Operations Team, enhancing overall operational efficiency. 2. Spearheaded innovative projects like the Prutxt Facility and the Agency Webmail System, improving communication and support for agents. 3. FWD Life: Designed the first compensation scheme for the agency force, ensuring competitive incentives for recruitment and retention. 4. Developed the General Agency Program and Agency Issues Management Team, significantly boosting agent satisfaction and retention. 5. EastWest Ageas Life Insurance: Developed comprehensive business rules and processes for licensing and compensation, ensuring compliance and operational excellence. Education Bachelor of Science in Computer Science Philippine Christian University, 1990 – 1994 High School Colegio de San Juan de Letran, 1986 – 1990 Elementary Concordia College, 1980 – 1986 3