Dennis Hernandez

Dennis Hernandez Choloma, Cortés, Honduras | - |-Date of Birth: Jan 21, 1997, | Nationality: Honduran Languages: Spanish (Native), English (Advanced) PROFESSIONAL SUMMARY Dedicated and supportive professional with experience in customer service, virtual healthcare assistance, and technical support. Skilled in verifying medical insurance and adhering to HIPAA compliance standards. Known for excellent communication skills, a strong commitment to teamwork, and a proactive approach to problem-solving. Adaptable and detail-oriented, with a passion for helping others and contributing to organizational success. PROFESSIONAL EXPERIENCE • • • • • Virtual Healthcare Assistant – Eleos Staffing Solutions (Mar 2022 –Apr 2025) - Managed patient medical records and appointment scheduling. - Provided outstanding support to patients via phone and email. - Collaborated with the healthcare team to ensure timely and accurate care. - Used electronic health record (EHR) systems to update patient data. - Verified medical insurance and followed HIPAA compliance protocols. Customer Service Specialist – Alorica (Jan 2021 – Nov 2021) - Handled customer inquiries with professionalism and efficiency. - Resolved insurance issues and billing disputes. - Worked in a high-volume pharmacy environment with strong multitasking. - Maintained customer satisfaction under pressure. Tier II Customer Service Representative – Concentrix (Mar 2019 – Mar 2020) - Resolved escalated customer concerns effectively. - Collaborated cross-functionally to handle complex inquiries. - Handled orders, returns, and exchanges with precision. Customer Service / Tech Support – Allied Global S.A. (Aug 2018 – Feb 2019) - Assisted users with technical issues over phone and email. - Provided exceptional customer care using active listening. - Learned new software and tools quickly to deliver top service. Operator Assistant – Corrugados De Sula (Nov 2015 – Jul 2018) - Operated and maintained machinery to support production. - Implemented safety practices to ensure workplace safety. - Supported efficiency improvements with team collaboration. EDUCATION & CERTIFICATIONS • • • • - Technical Degree in Computing – Manuel Pagan Lozano Institute -) - English Internship Diploma – UPNFM (2017) - HIPPA NOW 2025 - Cyber Security by HIPPA NOW SKILLS Customer Service, Communication, Problem Solving, Attention to Detail, Time Management, Multitasking, Teamwork REFERENCES • • • - Daniela Ordoñez: - - Jonathan Rodriguez: - - Keily Villanueva: -